Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kaan Tekkol

Kaan Tekkol

IT Team Leader
Istanbul,34

Summary

I started my career in the IT industry in 2004 and worked in many different technical roles during this time. My career, which I started as a Helpdesk technician and responsible technician, became even richer with my transition to the electronic security systems industry. I worked in a managerial position in the integration of security systems and led the successful completion of many important projects.

By taking technical English and MCSE training, I improved myself in server systems as well as end user systems. In this field, I have one-on-one working and administrative experience on systems such as DNS, Active Directory, Exchange, Disaster Recovery, HP Servers, HP Storage, VMware.

Serving as a project manager during field customer visits and commissioning of projects allowed me to experience every aspect of my job. At the same time, I developed my expertise in information security by obtaining the ISO 27001 Chief Auditor certificate and ensured the compliance of processes by participating in the audits of various companies.

Working as a team leader at the end user help desk in the aviation industry allowed me to combine my leadership skills and technical knowledge. My education, which I started as a graduate of the technical high school computer department, continued as a graduate of the Computer Programming, Finance and Management Information Systems departments. I am currently continuing my education in the field of Aviation Management and constantly updating and improving myself.

I want to continue my future career in Information and Communication processes, with my professional solution skills in the field of ISO 27001 Audit, Helpdesk and Server architectures.

Overview

17
17
years of professional experience
10
10
years of post-secondary education

Work History

IT End User Team Leader (Remote Support)

THY Technology and Information Inc.
01.2020 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Ensuring the team works according to the sla system.
  • Every day, I resolve approximately 70 calls with my team.

Technical Manager

Nemesis Alarmsis Security Systems Inc. Co.
02.2014 - 11.2019
  • Created comprehensive documentation of processes and procedures to ensure consistency throughout the department''s operations.
  • Developed suggestions for technical process improvements to optimize resources.
  • Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
  • Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
  • To provide installation and after-sales services to corporate customers of cctv, card access system, burglar security systems, fire alarm system devices.

IT Technician

Friterm Termik Cihazlar Inc. Co.
06.2007 - 01.2014
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Maintained office PCs, networks and mobile devices.
  • Monitored systems in operation and quickly troubleshot errors.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
  • I worked as the only IT personnel in the company. I provided level 1 support to products such as HP Server and Storage products, Active Directory, DNS, Replication, Backup, Iis, Exchange server.

Education

2,78 - Management Information Systems

Anadolu University
Eskişehir, Turkey
01.2018 - 06.2022

2,49 - Finance

Anadolu University
Eskişehir, 26
09.2011 - 06.2015

3,00 - Computer Programming

Sakarya University
Adapazarı, 54
09.2008 - 06.2010

Skills

Team Supervision

Teamwork and Collaboration

Work Planning

Team motivation

Problem-Solving

Documentation And Reporting

People Management

Technical Support

Client Support

Timeline

IT End User Team Leader (Remote Support)

THY Technology and Information Inc.
01.2020 - Current

2,78 - Management Information Systems

Anadolu University
01.2018 - 06.2022

Technical Manager

Nemesis Alarmsis Security Systems Inc. Co.
02.2014 - 11.2019

2,49 - Finance

Anadolu University
09.2011 - 06.2015

3,00 - Computer Programming

Sakarya University
09.2008 - 06.2010

IT Technician

Friterm Termik Cihazlar Inc. Co.
06.2007 - 01.2014
Kaan TekkolIT Team Leader