Kaan Güner

• I oversee daily hotel operations to ensure exceptional guest experiences and seamless service delivery.
• I handle and resolve guest complaints professionally, maintaining brand standards and guest satisfaction.
• I lead and supervise front office, concierge, and guest relations teams to ensure high service standards.
• I monitor occupancy rates, revenue reports, and guest feedback to optimize hotel performance.
• I coordinate with all departments, including housekeeping, F&B, and security, to maintain operational efficiency.
• I manage VIP guest arrangements, ensuring personalized and high-quality service.
• I enforce company policies, health & safety standards, and emergency procedures.
• I train and mentor new team members to enhance service quality and efficiency.

• I supervised the front desk team, ensuring smooth check-in and check-out processes.
• I handled guest inquiries and resolved complaints to maintain high guest satisfaction.
• I trained and coached front office staff to improve service quality and efficiency.
• I managed daily room allocations and collaborated with housekeeping to ensure room readiness.
• I monitored and optimized occupancy rates and upselling opportunities.
• I ensured compliance with hotel policies, brand standards, and guest service protocols.
• I assisted with VIP arrivals, ensuring a personalized and seamless experience.
• I maintained communication between departments to enhance overall hotel operations.

• I welcomed guests and managed check-in and check-out procedures efficiently.
• I provided guests with information about hotel services, local attractions, and transportation options.
• I handled reservations, cancellations, and room assignments to maximize occupancy and revenue.
• I resolved guest concerns and complaints promptly, ensuring a high level of satisfaction.
• I processed payments and maintained accurate billing records.
• I collaborated with housekeeping and other departments to ensure smooth daily operations.
• I maintained accurate guest records and updated the system to ensure efficient communication.

Pre-opening

Seasonal

Seasonal