JUWON FAROMOH
Istanbul,34
Summary
Additional Skills Good analytical skill Ability to read write and communicate effectively Relationship management Excellent selling, communication and negotiation skills Professional Summary An innovative, creative, highly motivated and ambitious. Who poses some administrative and Marketing skills supported by ability to work under pressure within specific time lines I'm seeking for employment in an organization with drive, focus and track record for being the very best in the industry.
Overview
13
13
years of professional experience
Work History
CEO
CLINK DANISMANLIK ITHALAT VE IHRACAT SANAYI VE TICARET LIMITED SIRKETI
2022.12 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
- Directed market expansions to propel business forward, meet changing customer needs.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
- Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
- Managed financial, operational and human resources to optimize business performance.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Monitored key business risks and established risk management procedures.
ACCOUNT MANAGER/SALES REPRESENTATIVE
THINK TECHNOLOGY/ FORTRADE
2017.10 - 2021.03
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Train Clients how trade in Forex Market
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Developed and implemented strategies to increase client retention.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Managing over 150 calls per day
- Increasing sales by 20%
Customer Service Officer
SKYE BANK
2013.04 - 2017.08
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- FX transfer
- Cheque request, ATM issuance and Account Opening
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Customer Service Officer
Magnum Trust Plc
2012.01 - 2013.05
- Satisfaction
- Customer Relationship
Sales Representative
Lloyd, Global Services
2010.01 - 2012.01
- Clients Feedback
- Customer Relationship Management
- Coordinate sales effort with team members
Education
Higher National Diploma (Bachelor) - Accountancy
Kwara State Polytechnic
Ilorin Kwara State, Nigeria2011
National Diploma - Banking and Finance
Osun State Polytechnic
Osun State, Nigeria2007
Senior Secondary School Certificate - undefined
Amuro Community Secondary School
2004
School Leaving Certificate - undefined
St. Peters Nur/Pry School Mopa
1996
Skills
- Managing Multiple Tasks
- Networking Skills
- Salesforce Training
- Database Management
- Revenue Growth
- Strong Lead Development Skills
- Staff Management
- Marketing
- Trade Requirements
- Customer Satisfaction
- CRM Software
Timeline
CEO
CLINK DANISMANLIK ITHALAT VE IHRACAT SANAYI VE TICARET LIMITED SIRKETI
2022.12 - Current
ACCOUNT MANAGER/SALES REPRESENTATIVE
THINK TECHNOLOGY/ FORTRADE
2017.10 - 2021.03
Customer Service Officer
SKYE BANK
2013.04 - 2017.08
Customer Service Officer
Magnum Trust Plc
2012.01 - 2013.05
Sales Representative
Lloyd, Global Services
2010.01 - 2012.01
Higher National Diploma (Bachelor) - Accountancy
Kwara State Polytechnic
National Diploma - Banking and Finance
Osun State Polytechnic
Senior Secondary School Certificate - undefined
Amuro Community Secondary School
School Leaving Certificate - undefined
St. Peters Nur/Pry School Mopa
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