June Byrne
Icemeler,Turkey
Summary
Friendly and resourceful Customer Service Assistant with knack for resolving issues quickly and keeping customers happy. Always focused on creating positive experiences, leading to high customer satisfaction and repeat business. Known for clear communication and proactive approach in busy environments.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Assistant
Lifelink Counselling Services
Govan, Glasgow
03.2024 - 01.2025
- Answered telephone, checked emails with inquiries from clients
- Booked appointments for 10 Therapists, kept diaries up to date
- Data Entry
- Entered clients details into Lifelink system, adhered to Data Protection Policy
- Called clients with updates of their case i.e. waiting times or changes of appointments
- Dealt with at risk clients over the telephone, helped them get the help needed
- Screened new clients to verify all personal details
- This was also done for clients who required an Interpreter
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Upheld company policies and procedures consistently for maintained standards of operation.
- Communicated effectively with colleagues to ensure seamless service delivery.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Prioritised tasks during busy periods for maximised productivity .
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Listened actively to customer concerns, confusions and needs for excellent communication.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Followed scripts when answering common customer questions.
Support Worker
Larkfield View Care Home
Greenock, Inverclyde
11.2017 - 01.2021
- Assisted with mobility issues enabling easier movement around the home.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Increased comfort levels with personal care duties such as bathing and dressing.
- Supported daily living skills training which increased client self-sufficiency.
- Maintained detailed records of patient behaviour changes for healthcare team reference.
- Assured safety measures were met to prevent falls or accidents.
- Provided companionship during outings contributing to an active social life for clients.
- Administered medication according to schedule, promoting optimal health outcomes.
- Participated in regular team meetings, enhancing quality of care provided.
- Completed housekeeping tasks resulting in a clean, safe home environment.
Support Worker
Cottage Care Ltd
Greenock, Inverclyde
09.2016 - 11.2017
- Provided companionship during outings contributing to an active social life for clients.
- Actively listened to client concerns thus creating a comforting environment.
- Assured safety measures were met to prevent falls or accidents.
- Helped achieve patient independence through guided tasks and activities.
- Prepared nutritious meals that met special dietary needs of clients.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assisted with mobility issues enabling easier movement around the home.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted in maintaining a clean environment for improved client health.
- Increased comfort levels with personal care duties such as bathing and dressing.
Care Worker
Allied Healthcare
Greenock, Inverclyde
11.2014 - 09.2016
- Visiting Service Users in their own home, doing Personal Care, Showering, dressing and undressing, Medication prompts, Housework, preparing meals
- Administered prescribed medication on schedule; optimised treatment effectiveness without any missed doses or overdose incidents occurring under my watchful eye and careful handling methods adopted throughout tenure at previous facility roles held within this sector before transitioning into current position as Care Worker today!.
- Managed household chores, created a clean environment.
- Supported patients with mobility issues, promoted independence.
- Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
- Responded promptly to emergencies, ensured patient safety.
- Liaised effectively with multidisciplinary team members, ensured seamless provision of care services.
- Maintained accurate records to effectively measure client development against care plan objectives.
Administrator
ICDT Volunteer Centre Inverclyde
Greenock, Inverclyde
08.2004 - 05.2010
- Done all aspects of helping to run a busy office, with 8 members of staff
- Did all aspects of paperwork ie letters, faxes, photocopying and filing
- Was the Database Administrator for the office, keeping it update with over 300 volunteers and over 200 organisations
- Sorted incoming mail promptly, reducing clutter and improving organisation in the workplace.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Increased efficiency of document retrieval with a well-organised filing system.
- Facilitated internal communications with clear and concise memos and bulletins.
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Improved record keeping system with attention to detail and thoroughness.
- Processed expense reports, resulting in accurate financial records maintained consistently.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Streamlined office operations by implementing efficient administrative procedures.
- Managed office supplies inventory, ensuring readiness for all projects at any given time.
- Answered inbound phone calls, resulting in excellent customer service provided to clients.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Oversaw database to maintain updated records and accuracy.
Education
ECDL in Computing - Advanced Skills in Computing
07.2005 - 10.2005
- Completed ECDL Qualification
- Course of study in Advanced Computing
SVQ in Computing - Basic Skills in Computing
12.2003 - 05.2004
Basic course of study for Computing
HNC Office Administration - Office Administration
08.1990 - 06.1992
Learned all aspects of a working office, from filling through to database management
Scottish Qualifications Certificate - Suicide Prevention
03.2024
Learned all about Suicide prevention, how to see the signs of someone who is wanting to commit suicide, how to get help for someone who is thinking about suicide, and how to help prevent suicide
Scottish Qualifications Certificate - Customer Service
03.2024 - 03.2024
- Course of study in Customer Service
Skills
- Customer Focused
- Customer Service
- Communication skills
- Active listening
- Digital literacy
- Management of difficult customers
- Complaint handling
- Support of clients with multiple needs
- Telephone etiquette
- Organisational skills
- Diary management
- Multi-Tasking efficiency
- Filing systems knowledge
- Time management
- Microsoft office suite proficiency
- Email communications
- CRM software proficiency
- Data entry proficiency
- Database management
- Information retrieval
- Call handling
- GDPR awareness
- Confidentiality adherence
- Basic accounting understanding
Custom
On request
Timeline
Lifelink - Scottish Qualifications Certificate, Customer Service
03.2024 - 03.2024
Customer Service Assistant - Lifelink Counselling Services
03.2024 - 01.2025
Support Worker - Larkfield View Care Home
11.2017 - 01.2021
Support Worker - Cottage Care Ltd
09.2016 - 11.2017
Care Worker - Allied Healthcare
11.2014 - 09.2016
Blairmore Community Centre - ECDL in Computing, Advanced Skills in Computing
07.2005 - 10.2005
Administrator - ICDT Volunteer Centre Inverclyde
08.2004 - 05.2010
Blairmore Community Centre - SVQ in Computing, Basic Skills in Computing
12.2003 - 05.2004
James Watt College - HNC Office Administration, Office Administration
08.1990 - 06.1992
Lifelink - Scottish Qualifications Certificate, Suicide Prevention