Farah Al-Jazzazi

Regulatory Compliance:

• Ensured full adherence to TDRA UAE regulations (RRMC) by auditing company policies, procedures, and customer information compliance processes.
• Spearheaded the integration of new regulatory changes into business operations, ensuring seamless adoption with minimal impact on business performance.
• Collaborated with government bodies and internal departments to provide proactive compliance guidance, preventing regulatory fines or violations.
• Designed and implemented a compliance monitoring framework to ensure continuous adherence to evolving laws and standards.
  

Fraud Prevention and Detection:

• Developed and implemented a comprehensive fraud prevention program, reducing incidents by leveraging advanced detection tools and methodologies.
• Conducted in-depth investigations into suspected fraud cases, identifying root causes and establishing stronger internal controls.
• Collaborated with IT and finance teams to enhance fraud detection algorithms, improving detection rates and minimizing financial losses.
  

Risk Management:

• Conducted risk assessments across operational areas to identify vulnerabilities and prioritize mitigation efforts.
• Led the development of risk management frameworks and protocols, reducing potential security breaches and operational disruptions.
• Established risk registers and implemented tracking mechanisms to monitor compliance risks and mitigate them proactively.
  

Data Security:

• Strengthened the company's data security infrastructure by deploying robust encryption methods, enhancing access controls, and monitoring for unauthorized activity.
• Responded to security breaches with agility, conducting root cause analyses and implementing corrective actions to prevent recurrence.
• Designed training programs to raise employee awareness on cybersecurity best practices and compliance obligations.
  

Policy Development:

• Authored and implemented comprehensive security, compliance, and fraud prevention policies aligned with local and international standards.
• Regularly reviewed and updated policies to address regulatory changes and emerging security threats.
• Delivered policy workshops and training sessions to ensure organizational-wide understanding and adherence.
  

Stakeholder Collaboration:

• Acted as the primary liaison between the company and regulatory authorities, ensuring transparent communication and alignment with compliance audits.
• Provided detailed regulatory and compliance guidance to senior leadership, enabling informed decision-making on risk and compliance strategies.
• Partnered with product and service teams to embed compliance requirements into new initiatives and projects.
  

Auditing and Reporting:

• Conducted regular audits to evaluate the effectiveness of fraud prevention and compliance measures, issuing actionable recommendations to improve performance.
• Delivered high-level reports and presentations to senior management and external regulatory bodies, highlighting compliance metrics, key risks, and mitigation strategies.
  

Continuous Improvement:

• Proactively monitored industry trends and regulatory updates to adapt the company’s compliance strategies, ensuring alignment with best practices.
• Innovated fraud detection techniques using advanced data analytics tools, optimizing fraud detection rates and response times.
• Introduced process automation in compliance monitoring, significantly improving efficiency and accuracy in compliance reporting.
  

• Reviewed and refined business communications for clarity in alignment with TDRA policies.
• Ensured company-wide adherence to RRMC policies and directives through regular audits.
• Developed compliance strategies to align with evolving regulatory requirements.
• Collaborated with regulatory bodies and internal teams to ensure regulatory alignment.
• Prepared and presented compliance reports, ensuring proactive measures to prevent violations.
• Collaborated with internal stakeholders to provide clear regulatory and compliance guidance
• Engaged with external regulatory bodies to ensure alignment with latest regulations
• Prepared and presented detailed compliance reports to senior management
• Maintained comprehensive documentation of compliance

• Delivered high standards of service for GDRFA critical projects, aligning with UAE Vision.
• Conducted root cause analysis to resolve system issues and implemented bulk data fixes.
• Created operational procedures and user manuals, enhancing team efficiency.
• Supported and led junior personnel, providing training and maintaining a knowledge base.

• Acted as the first point of contact for customer inquiries and service support issues
• Handled customer complaints in accordance with company guidelines to ensure satisfaction
• Provided appropriate solutions and alternatives within time limits and followed up to ensure resolution
• Prepared reports on customer support activities
• Routed issues to the correct team after proper understanding
• Recorded accurate incident information and maintained complete control of calls
• Managed difficult customer situations, responded promptly to customer needs, and escalated issues when necessary
• Conducted primary investigations of all received issues
• Followed up on escalated and reassigned support requests and tickets
• Contributed to and utilized the knowledge base for solutions
• Provided service health feedback based on received requests and tickets

• Designed creative content for promotional campaigns, ensuring client satisfaction.

• Provided customer support, resolving queries and managing service requests efficiently.