JOSEPH CHIYANGWA
Administrations And Customer Service Professional
Summary
Self Motivated and passionate in providing excellent customer care and service to people, clients and customers. A professional with proven leadership, organizational and customer relations skills. Independently solves problems and handle diverse day to day administrative tasks
Overview
11
11
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Senior Project Consultant
Workers Association of Zimbabwe
Harare
02.2022 - Current
- Handle complaints, provide appropriate solutions and alternatives within appropriate time frames and followed up to achieve resolutions
- Build client relationships by responding to enquiries, identifying and assessing clients’ needs
- Resolving problems, and following up with potential and existing clients
- Interact with clients on regular basis to quickly alleviate issues and provide updates and service offers
- Deliver outstanding service to clients to maintain and extend relationships for future business opportunities
- Develop new and on-going performance assessment of current employees
- Monitores project performance to identify areas of improvement and make adjustments
- Managed projects from procurement to commission
Administration Officer
04.2018 - 04.2029
- Chris and Geo Executive Domestic Placements
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Aided colleagues, managers and customers through regular communication assistance
- Managed team petty cash, purchase orders and account transactions
- Created , prepared and delivered reports to various departments
- Maintained personnel records and update internal databases to support document management
- Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments
Engagement and Recruitment Specialist
Harare
05.2020 - 12.2021
- Chris and Geo Executive Domestic Placements, Placed Advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments
- Hired employees and initiated new hire paperwork process
- Promptly corresponded with applicants and coordinated and conducted interviews
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates
- Conducted reference checks, background screening and other pre=employment checks to verify information on applicant’s resume
- Coordinated schedules to arrange employers interviews with applicants
- Developed and implemented plans to improve recruitment process
- Consulted clients on successful recruiting and retention practices to help minimize turnover
Front Desk Clerk
Najo Technologies
Harare
05.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Greeted guests at the front desk and engaged in pleasant conversations, directing to relevant service offices or assisting with various services like photocopying, scanning documents or typing services
- Collected room deposits, fees, and payments
- Used internal software to process appointments, check-ins and check-outs
- Answered multi-line phone systems and transferred callers to appropriate departments or staff members
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Bachelor of Arts - Development Studies
Great Zimbabwe University
Zimbabwe 03.2014 - 05.2017
Skills
Office administration
Accomplishments
Oversaw and launched the Domestic Workers Association Organization and The Worker Training Center Project resulting in establishment of a training center for domestic workers resulting in 40% increase in clients seeking our trained housekeepers
Fundraising, compiled and coordinated the project proposal which won USD 50 000 grant from International Labor Organization in 2020 under ILO Skills Mismatch challenge
Collaborated and supervised team of 12 in the development of curriculum for housekeeping training accredited by Ministry of Education and integrated into the vocational syllabus in Zimbabwe running to date
Certification
Digital Inclusion - ILO summit certificate of attendance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Project Consultant
Workers Association of Zimbabwe
02.2022 - Current
Engagement and Recruitment Specialist
05.2020 - 12.2021
Front Desk Clerk
Najo Technologies
05.2019 - 03.2020
Administration Officer
04.2018 - 04.2029
Bachelor of Arts - Development Studies
Great Zimbabwe University
03.2014 - 05.2017