Joseph Chiyangwa

• Receiving leads and contacting to offer services and products
• Data entry, updating and follow up on all interested clients until closing sales
• Communicate with potential partners and collaborators to expand client base through affiliates and partnerships
• Increased sales by offering advice on purchases and promoting additional products and services.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
• Cold-called leads and closed large number of new sales over several months.
• Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
• Broadened territories and negotiated successful contracts by seeking out new clients and utilizing leadership skills.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Responded to customer requests for products, services and company information.
• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided information regarding charge accounts and loyalty programs.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Average of 6 hours on calls, emails per day, addressing customer inquiries, solving problems and providing information.

• Coached team members and interns on labor issues, advocacy, and programs to accomplish challenging goals and advocate decent work for vulnerable workers.
• Interacted with project stakeholders and beneficiaries to identify needs and gaps.
• Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
• Addressed and resolved technical, financial and operational concerns by working with team members and Directors.
• Orchestrated smooth and efficient program development and implementation by fund sourcing and resource allocation towards research and interventions
• Coordinated $50 000 grant awarded by International Labour Organization and coordinated the project implementation.
• Created and presented data using MS Excel spreadsheets and other MS Office tools.
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Developed and initiated project funding proposals, and monitored implementation.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Modified and directed project plans to meet organizational needs.
• Drove team success through shared vision and recognition of quality performance.
• Updated operational methods, tracked information and compiled data to improve efficiency.
• Built successful project plans covering objectives, resources and staffing to meet schedules.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Kept detailed records of daily activities through online customer database.
• Maintained current knowledge of evolving changes in marketplace.
• Set and achieved company defined sales goals.
• Built diverse and consistent sales portfolio.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Collected data on program effectiveness through surveying, data analysis and other methods and implemented solutions for improvement.
• Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
• Provided leadership for average of 50 attendees per each training, guiding day-to-day activities and facilitating digital skills oriented learning environment.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Gathered requirements for ongoing projects and organized details for management use.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues.
• Completed daily logs for management review.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
• Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
• Arranged events by overseeing logistics, budgets, venue selection and activity planning.
• Performed on-site field surveys and wrote technical narratives to document processes and design changes.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Adhered to budget requirements with excellent planning and consistent expense monitoring.

The program opens the mind to understanding development by studying and analyzing the dynamics of interrelated contemporary and international systems to create a new perspective towards solving new and old socio-economic challenges for sustainable and inclusive development