Own the end‑to‑end e‑invoicing capability on Odoo, translating UAE tax rules into user stories and leading delivery of compliant flows, resulting in a 27% increase in sales vs 2025 in the UAE.
Lead development of new automated bank reconciliation in the Odoo Accounting app, connecting directly to customers’ bank feeds and matching transactions automatically, driving a 35% increase in customer satisfaction for finance users.
Gather customer feedback from the Customer Success team and collaborate with the Odoo UI team in Belgium to redesign Odoo’s web and mobile interfaces, resulting in a 41% increase in task completion speed and active usage.
Technical Program Manager
Dell Technologies
Florida, USA
11.2021 - 01.2025
Developed the AI SWAT Team and built a Power Platform portal to track AI adoption and deployment readiness, contributing to $400M revenue and $160M profit across a $1.2B pipeline.
Built FitScope using Python, analyzing customer usage, purchasing behavior, and growth trends to generate phased upgrade roadmaps that reduced solution decision time by 90%.
Designed and implemented a payments microservice to process subscription billing and add-on purchases for Dell ISG software, handling 100K+ monthly transactions with idempotent, PCI-aligned flows.
Developed internal customer behavior dashboards for the payments domain (retry patterns, failed payments, churn risk), feeding data-driven priorities into the product backlog and improving successful payment completion rate by 8–10%.
Presales Engineer
Dell Technologies
Cairo, Egypt
05.2020 - 11.2021
Assessed IT environments and gathered requirements for 50+ clients, identifying key pain points and operational challenges to inform tailored technology solutions.
Developed solution proposals and pricing models for $500K–$3M deals, aligning with client infrastructure, budgets, and strategic objectives, contributing to successful deal closure.
Led Dell Egypt’s Green & ESG initiative, mobilizing 30+ employees, boosting participation by 40%, and embedding sustainability practices.
Education
Bachelor of Science - Computer Science
Alexandria University
Alexandria, Egypt
2020
Skills
Programming Languages:
Java C PHP SQL Python
Framework:
Laravel Visual Studio Google BigQuery
Tools:
MS PowerPlatform MS Office MS SharePoint Google Workspace Jira SalesForce SAP Ariba
Affiliations
Information Storage & Management v5®
Certified Scrum Master®
Certified Product Owner®
PMP®
Languages
English
Arabic
German
Hobbies and interests
Equestrian
Skiing
Camping
Extracurricular Activities
Student Union Leadership (Engineering Faculty)
Sophomore – Head of Treasury: Managed SU finances, closing the year with a 20% budget surplus through disciplined cost control and funding optimization.
Junior – Vice President: Led delivery of 3+ job fairs, enabling 300+ students to secure internships through corporate partnerships.
Senior – President: Raised EGP 600K+ in funding to provide financial aid supporting student tuition and university fees.