JIHANE FILALI
Istanbul,Turkey
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Export Sales Specialist
HSC Arıtım Sanayi ve Ticaret A.Ş
Istanbul, Turkey
01.2022 - Current
- Organising special sales at specific times to drive customer engagement and move high volumes of products.
- Analysing sales reports to identify trends and update strategies.
- Preparing contracts and proforma , and follow up the export documents with accounting department and customs.
- Representing organisation in the international exhibitions and conferences .
- Analyzing international markets and prospecting for new markets .
- Handling the after sales services and customer feedbacks about the products.
Export Sales Executive
INTERLAB Laboratuar Ürünleri
ISTANBUL, TURKEY
09.2018 - 12.2021
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Defined KPI targets to maintain solid standards of work.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
- Followed up the payment of customers
- Represented organisation to public at trade exhibitions and conventions, driving awareness of laboratory products.
Call Canter Agent
TANGIS
TANGIER, MOROCCO
09.2018 - 12.2018
- Met call time quotas with concise communication and following established scripts.
- Promoted current services and offers using expert product knowledge.
- Successfully generated new business via telephone sales, achieving profit growth targets.
Communications Assistant-Internship
HOTEL ROYAL TULIP
TANGIER, MOROCCO
04.2018 - 08.2018
- Collaborating with team members to help expand marketing channels.
- Helping with planning and hosting of hotel events.
- Oversaw and updated website and social media accounts to feature latest updates and announcements.
Education
Master's Degree of Marketing and Sales -
The National School Of Management (ENCG)
MOROCCO 09.2016 - 07.2019
Economics
Preparatory classes for Management school(CPGE)
MOROCCO 09.2014 - 06.2016
Skills
- B to B sales
- Business development and Strategic planning
- Sales processes
- Project management
- Teamwork
- Communication skills
- Lead prospecting and taking initiatives
- Adaptability
- Customer relationship
Interests
- Volunteering: Actively involved in community service initiatives, supporting local charities in my country when i was students.
- Personal Development: Actively seeking opportunities for self-improvement, attending workshops, and exploring new areas of personal growth.
- Travel: Enthusiastic traveled, exploring diverse cultures, cuisines, and documenting experiences through travel photography.
Languages
Arabic
Native
French
Fluent
English
Advanced
Turkish
Beginner
Spanish
Elementary
Timeline
Export Sales Specialist
HSC Arıtım Sanayi ve Ticaret A.Ş
01.2022 - Current
Call Canter Agent
TANGIS
09.2018 - 12.2018
Export Sales Executive
INTERLAB Laboratuar Ürünleri
09.2018 - 12.2021
Communications Assistant-Internship
HOTEL ROYAL TULIP
04.2018 - 08.2018
Master's Degree of Marketing and Sales -
The National School Of Management (ENCG)
09.2016 - 07.2019
Economics
Preparatory classes for Management school(CPGE)
09.2014 - 06.2016