İzzet Sezgin
Sales And Training Specialist
St Julians
Summary
Dynamic leader with a proven track record at CXFort, enhancing customer loyalty and sales performance through innovative strategies and team development. Excelled in marketing campaign development and fostering teamwork, significantly boosting customer retention. Skilled in leveraging industry trends and analytics for program enhancements, demonstrating exceptional decision-making and communication abilities. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
18
18
years of professional experience
Work History
Loyalty Supervisor
CXFort
01.2023 - 08.2024
- Leveraged advanced analytics tools when conducting regular reviews of the loyalty program''s performance against KPIs and other benchmarks.
- Collaborated with cross-functional teams to develop innovative incentives tailored to specific customer segments.
- Managed a team of loyalty agents, fostering a positive work environment while improving overall performance metrics.
- Analyzed data trends to identify opportunities for program enhancements or adjustments in response to evolving market conditions.
Sales Team Leader
CXFort
10.2019 - 01.2023
- Mentored junior team members to develop their skills and advance their careers with the company.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Managed a high-performing sales team, consistently achieving and surpassing set targets.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Implemented new sales techniques and tools that led to increased efficiency and effectiveness in acquiring new customers.
- Worked closely with high-profile customers needing special assistance to resolve complaints and develop customized solutions meeting unique requirements.
Sales Representative
CXFort
08.2018 - 10.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
Senior Training Instructor
Conduent
09.2015 - 06.2018
- Collaborated with cross-functional teams to identify skill gaps and develop targeted training solutions accordingly.
- Delivered a variety of soft skills workshops focusing on topics such as communication, teamwork, and leadership to enhance employee effectiveness in the workplace.
- Established a mentorship program for junior employees, fostering a culture of continuous learning within the organization.
- Developed comprehensive course materials, enabling trainees to easily understand complex concepts and apply them in real-life scenarios.
- Mentored junior trainers by providing constructive feedback and coaching to enhance their instructional abilities and career growth.
Import/Export Manager
ATDS Export
09.2014 - 08.2015
- Managed a team of 11 employees for improved coordination and expediting of international shipments.
- Implemented inventory control measures to reduce stock discrepancies, optimizing warehouse space utilization.
- Optimized logistics operations through careful route planning, reducing transit times without sacrificing cargo safety or integrity.
Training Instructor
Turk Telekom
02.2007 - 03.2014
- Started in Turk Telekom as a customer representative. In years, i promoted to back office representative, billing and account specialist, fraud specialist, quality analyst and training instructor.
Education
Bachelor in Engineering - Machine Engineering
Istanbul University
Istanbul, Turkey 04.2001 -
Skills
Marketing knowledge
Customer Segmentation
Industry Trends Awareness
Customer Retention Strategies
Customer experience enhancement
Teamwork and Collaboration
Multitasking Abilities
Excellent Communication
Decision-Making
Attention to Detail
Marketing campaign development
Languages
Turkish
Native language
English
Advanced
C1
Japanese
Elementary
A2
Interests
Playing piano, singing, gaming, cinema and reading fantasy novels
Timeline
Loyalty Supervisor
CXFort
01.2023 - 08.2024
Sales Team Leader
CXFort
10.2019 - 01.2023
Sales Representative
CXFort
08.2018 - 10.2019
Senior Training Instructor
Conduent
09.2015 - 06.2018
Import/Export Manager
ATDS Export
09.2014 - 08.2015
Training Instructor
Turk Telekom
02.2007 - 03.2014
Bachelor in Engineering - Machine Engineering
Istanbul University
04.2001 -