Hi, I’m
Izabel Karayeva
Sales & Procurement Manager (B2B & B2C)
Istanbul
Summary
- Detail-oriented Sales Manager for products and services with about 7 years effectively maintaining accurate sales, operations information for large-scale organizations and organizations focused for small market . History working as part of Operations, Sales team to manage diverse operations functions, management and reporting. Works closely with executive management on complex tasks and acquisitions and divestitures.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
2
years of post-secondary education
3
Languages
Work History
"ITS Testing Services (UK) Ltd" Turkmenistan Branch (i.e. Intertek)Ashgabat
Sales & Procurement Manager
09.2019 - Current
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Project co-ordination as an Operations Manager
- Working in SAP and iConnect software program.
Logistic Association "TLA"Ashgabat
Stockbroker at the Commodity Exchahge
01.2018 - 09.2019
Job overview
- Promoted and managed 3 key accounts through direct communication with clients and advising on stock opportunities and market trends.
- Discussed trading strategies with managers to highlight current market sentiment, price points of resistance and support
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Worked on behalf of companies to buy and sell financial instruments.
- Networked to identify potential new clients and expand geographic territories.
- Prepared contracts and related documentation according to strict standards.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Freight Forwarding Company "Beyik Yupek Yoly" (i.e. "Great Silk Road")Ashgabat
Logistics Coordinator
06.2013 - 09.2019
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated monthly performance reports to track and analyze shipping trends.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Registered vendors and customers on database to maintain updated roster.
- Scheduled and coordinated truck, ship transport to maximize productivity and maintain organized calendar.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Implemented systems and procedures for accurate data collection and reporting.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Created and managed budgets related to logistics and transportation.
- Created reports to provide insights into logistics operations and performance.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Working in Битрикс24 software program.
"Darco Negoce S.A."Ashgabat
Representative
02.2015 - 08.2019
Job overview
- Developed and maintained positive management relations and coordinated with local team members to properly handle requests and questions.
- Responded to management questions via telephone and written correspondence regarding provider contracts, eligibility.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors, freight-forwarding companies to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
"Zeppelin Int."Ashgabat
Spare Parts Sales Specialist
10.2012 - 01.2013
Job overview
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Supported customers through in-person and telephone support.
- Provided first-rate service to all customers and potential customers.
- Utilized ERP software to manage customer accounts, add full operation documentations and track performance metrics.
IE "Harman" freight forwarding companyAshgabat
Logistics Specialist
05.2009 - 09.2012
Job overview
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Provided customers with status updates for tracked packages.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Worked with customers to integrate processes and correct issues.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked and managed transfer paperwork such as packing lists, commercial invoices, CMRs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Built long-term relationships due to prompt and courteous service.
IE "Charme" chain of storesAshgabat
Office Administrator
07.2007 - 04.2009
Job overview
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducting audits of products in the warehouse locally in a chain of stores.
Education
Educational Center of Tourism & Sport University Turkmenistan
High School Diploma
09.2006 - 06.2007
University Overview
- Professional development completed in guide translator.
City Business SchoolTurkmenistan
MBA from Business Administration MBA
01.2022 - Current
University Overview
- Continuing online education in CityBussinessSchool, which is Turkmenistan Branch for MBA General
Skills
SAP expertise
Calculating liabilities
Account reconciliation specialist
MS Office Suite
Budget Analysis
Administrative support
Superior attention to detail
Account Reconciliation
Schedule Management
Statutory Reporting
Cash Flow analysis
Timeline
City Business School
MBA from Business Administration MBA
01.2022 - Current
Sales & Procurement Manager
"ITS Testing Services (UK) Ltd" Turkmenistan Branch (i.e. Intertek)
09.2019 - Current
Stockbroker at the Commodity Exchahge
Logistic Association "TLA"
01.2018 - 09.2019
Representative
"Darco Negoce S.A."
02.2015 - 08.2019
Logistics Coordinator
Freight Forwarding Company "Beyik Yupek Yoly" (i.e. "Great Silk Road")
06.2013 - 09.2019
Spare Parts Sales Specialist
"Zeppelin Int."
10.2012 - 01.2013
Logistics Specialist
IE "Harman" freight forwarding company
05.2009 - 09.2012
Office Administrator
IE "Charme" chain of stores
07.2007 - 04.2009
Educational Center of Tourism & Sport University
High School Diploma
09.2006 - 06.2007