Hi, I’m
Izabel Karayeva
Sales & Procurement Manager (B2B & B2C)
Istanbul
Summary
- Detail-oriented Sales Manager for products and services with about 7 years effectively maintaining accurate sales, operations information for large-scale organizations and organizations focused for small market . History working as part of Operations, Sales team to manage diverse operations functions, management and reporting. Works closely with executive management on complex tasks and acquisitions and divestitures.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
years of professional experience
2
years of post-secondary education
3
Languages
Work History
"ITS Testing Services (UK) Ltd" Turkmenistan Branch (i.e. Intertek)Ashgabat
Sales & Procurement Manager
09.2019 - Current
Job overview
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Prepared sales presentations for clients showing success and credibility of products.
- Project co-ordination as an Operations Manager
- Working in SAP and iConnect software program.
Logistic Association "TLA"Ashgabat
Stockbroker at the Commodity Exchahge
01.2018 - 09.2019
Job overview
- Promoted and managed 3 key accounts through direct communication with clients and advising on stock opportunities and market trends.
- Discussed trading strategies with managers to highlight current market sentiment, price points of resistance and support
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Worked on behalf of companies to buy and sell financial instruments.
- Networked to identify potential new clients and expand geographic territories.
- Prepared contracts and related documentation according to strict standards.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Freight Forwarding Company "Beyik Yupek Yoly" (i.e. "Great Silk Road")Ashgabat
Logistics Coordinator
06.2013 - 09.2019
Job overview
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Generated documentation and information required for customer shipments.
- Tracked orders and notified customers of status or potential delays.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Generated monthly performance reports to track and analyze shipping trends.
- Negotiated freight rates with third-party vendors to acquire cost-effective contracts.
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
- Registered vendors and customers on database to maintain updated roster.
- Scheduled and coordinated truck, ship transport to maximize productivity and maintain organized calendar.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Implemented systems and procedures for accurate data collection and reporting.
- Built and established relationships with staff and vendors.
- Prepared and presented reports to management on logistics performance.
- Created and managed budgets related to logistics and transportation.
- Created reports to provide insights into logistics operations and performance.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Working in Битрикс24 software program.
"Darco Negoce S.A."Ashgabat
Representative
02.2015 - 08.2019
Job overview
- Developed and maintained positive management relations and coordinated with local team members to properly handle requests and questions.
- Responded to management questions via telephone and written correspondence regarding provider contracts, eligibility.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Generated reports and provided feedback to management on tradeshow turnouts to inform decision-making on future involvement in events.
- Gathered, organized and input information into digital database.
- Frequently inspected production area to verify proper equipment operation.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Created and managed project plans, timelines and budgets.
- Cultivated positive relationships with vendors, freight-forwarding companies to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
"Zeppelin Int."Ashgabat
Spare Parts Sales Specialist
10.2012 - 01.2013
Job overview
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Drafted, finalized and submitted paperwork to complete sales.
- Supported customers through in-person and telephone support.
- Provided first-rate service to all customers and potential customers.
- Utilized ERP software to manage customer accounts, add full operation documentations and track performance metrics.
IE "Harman" freight forwarding companyAshgabat
Logistics Specialist
05.2009 - 09.2012
Job overview
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Provided customers with status updates for tracked packages.
- Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
- Worked with customers to integrate processes and correct issues.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Tracked and managed transfer paperwork such as packing lists, commercial invoices, CMRs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Built long-term relationships due to prompt and courteous service.
IE "Charme" chain of storesAshgabat
Office Administrator
07.2007 - 04.2009
Job overview
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Interacted with customers by phone, email, or in-person to provide information.
- Conducting audits of products in the warehouse locally in a chain of stores.
Education
Educational Center of Tourism & Sport University Turkmenistan
High School Diploma
09.2006 - 06.2007
University Overview
- Professional development completed in guide translator.
City Business SchoolTurkmenistan
MBA from Business Administration MBA
01.2022 - Current
University Overview
- Continuing online education in CityBussinessSchool, which is Turkmenistan Branch for MBA General
Skills
SAP expertise
Timeline
City Business School
MBA from Business Administration MBA
01.2022 - Current
Sales & Procurement Manager
"ITS Testing Services (UK) Ltd" Turkmenistan Branch (i.e. Intertek)
09.2019 - Current
Stockbroker at the Commodity Exchahge
Logistic Association "TLA"
01.2018 - 09.2019
Representative
"Darco Negoce S.A."
02.2015 - 08.2019
Logistics Coordinator
Freight Forwarding Company "Beyik Yupek Yoly" (i.e. "Great Silk Road")
06.2013 - 09.2019
Spare Parts Sales Specialist
"Zeppelin Int."
10.2012 - 01.2013
Logistics Specialist
IE "Harman" freight forwarding company
05.2009 - 09.2012
Office Administrator
IE "Charme" chain of stores
07.2007 - 04.2009
Educational Center of Tourism & Sport University
High School Diploma
09.2006 - 06.2007