İsmail Akabalı
İZMİR
Summary
Dynamic professional with a creative edge, blending expertise in event management, customer support, and communication. Skilled in crafting unique experiences through event design and social media storytelling. Adept at solving problems with empathy and precision, ensuring seamless customer interactions. Passionate about connecting with people and transforming ideas into impactful projects.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
Work History
Freelance Social Media Manager & Event Organizer
- Managed social media accounts with engaging and visually striking campaigns
- Organized niche gaming events, infusing creativity into every detail
Customer Service Specialist
Keywords Studios
Remote
01.2020 - 01.2025
- Engaged creatively with users to troubleshoot issues while maintaining brand voice
- Delivered tailored solutions to diverse clients, enhancing user satisfaction
Translator and Accreditation Desk Member
Izmir Fair
01.2012 - 01.2017
- Facilitated seamless communication at high-profile expos such as MARBLE and IF Wedding
- Brought a creative approach to organizing and streamlining accreditation processes
Event Management & Creative Roles
İzmirCon
01.2008 - 01.2016
- Designed immersive event experiences, blending themes and interactive elements
- Directed social media campaigns with innovative content strategies to increase attendance
- Spearheaded creative projects, collaborating with teams to execute unique concepts
Customer Support Agent
IKEA
01.2013 - 01.2014
- Provided customer care with a focus on understanding and addressing needs effectively
- Contributed creative solutions to enhance service delivery
Education
Linguistic Science -
Dokuz Eylul University
01.2016 - 01.2019
Food Engineering - undefined
Celal Bayar University
01.2006 - 01.2016
Skills
Creative Event Design and Coordination
Multilingual Customer Support
Written and Verbal Communication
Problem Solving with Empathy
Translation and Cross-Cultural Communication
Social Media Management
Customer Service
Adaptability and Flexibility
Additional Information
Passionate about storytelling through events and digital platforms., Known for turning abstract ideas into creative, tangible solutions.
Timeline
Customer Service Specialist
Keywords Studios
01.2020 - 01.2025
Linguistic Science -
Dokuz Eylul University
01.2016 - 01.2019
Customer Support Agent
IKEA
01.2013 - 01.2014
Translator and Accreditation Desk Member
Izmir Fair
01.2012 - 01.2017
Event Management & Creative Roles
İzmirCon
01.2008 - 01.2016
Food Engineering - undefined
Celal Bayar University
01.2006 - 01.2016