Ishita Deb
Operations Specialist
Agartala
Summary
Operations and Compliance Specialist with 7 years of experience across financial services, customer support, and vendor lifecycle management. Skilled in working with MSMEs, retail clients, and global vendors to streamline onboarding, enhance compliance processes, and drive operational efficiency. Adept at implementing due diligence (CDD/EDD), sanctions screening, and regulatory compliance frameworks while collaborating with cross-functional teams to resolve challenges. Proven ability to support enterprise and MSME growth by ensuring process integrity, risk mitigation, and effective stakeholder engagement.
Overview
7
7
years of professional experience
Work History
Fincrime Analyst (Fincrime)
Revolut
05.2023 - 12.2024
- Screened individuals and entities against global sanction lists issued by OFAC, EU, UN and other international and government agencies. Worked as per current industry standards and developments of BSA/AML, KYC.
- Reviewed individuals and business entities hits based on high risk scenarios, and carried out complex research investigations to confirm whether the potential matches to global sanction lists are actual matches according to given guidelines.
- Reviewed and investigated PEP screening alerts utilizing the client screening system, internal Customer Due Diligence (CDD) systems and third party sources.
- Conducted thorough EDD on high-risk retail and institutional clients due to various trigger events. Worked on Requests for Information (RFIs) concerning clients who transact with external financial institutions in order to find anomalies and questionable trends.
- Responded and remediated issues identified by the Quality Control Team and Quality Assurance teams.
Product Compliance Associate
Amazon Development Center
11.2020 - 05.2023
- Partnered with globally distributed vendors, including MSMEs, to ensure smooth onboarding and regulatory compliance, focusing on document review and verification.
- Supported vendor lifecycle management by streamlining processes, improving turnaround time, and ensuring adherence to compliance frameworks relevant for small and medium businesses.
- Acted as Point of Contact for escalations, facilitating communication between vendors (including MSMEs) and internal stakeholders to resolve operational bottlenecks.
- Reported violations of compliance policies and recommended corrective measures to strengthen vendor performance and alignment with company standards.
- Worked closely with Operations and Management to optimize processes impacting vendor onboarding and engagement.
Processing Officer
Citi Bank
01.2018 - 10.2020
- Served as the first line of defense for Citi’s SME and retail clients through digital channels, ensuring queries were resolved while maintaining compliance with AML/KYC standards.
- Conducted due diligence and KYC reviews for small business and individual clients, ensuring adherence to regulatory and risk guidelines.
- Analyzed client responses and documentation to identify compliance gaps and provided guidance to strengthen financial hygiene for SME accounts.
- Collaborated with product and operations teams to escalate and resolve SME client challenges, contributing to improved service delivery and customer experience.
- Maintained consistently high NPS scores, demonstrating strong relationship management with both individual and enterprise clients.
Education
Post Graduate Diploma in Management(PGDM) - Operations management
Symbiosis Center for Distance Learning
10.2020
Bachelor of Commerce(B.com) - undefined
Kristu Jayanti College
05.2016
Skills
Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), Sanctions Screening, Customer service, Email support, Google Workspaces, Microsoft Office Suite, Jira
Timeline
Fincrime Analyst (Fincrime)
Revolut
05.2023 - 12.2024
Product Compliance Associate
Amazon Development Center
11.2020 - 05.2023
Processing Officer
Citi Bank
01.2018 - 10.2020
Bachelor of Commerce(B.com) - undefined
Kristu Jayanti College
Post Graduate Diploma in Management(PGDM) - Operations management
Symbiosis Center for Distance Learning