Opera
Irmak ULU
Reservation Manager
Istanbul
Summary
Accomplished Reservation Manager with a proven track record at Ma Biche by Werde Hotel, enhancing customer satisfaction and streamlining reservation processes. Expert in reservation software and guest relations, achieving significant improvements in efficiency and revenue management. Demonstrates exceptional problem-solving abilities and a commitment to excellence in customer service.
Overview
10
10
years of professional experience
Work History
Reservation Manager
Ma Biche by Werde Hotel
01.2024 - Current
- Analyzed booking trends to forecast demand, enabling informed decision-making on pricing strategies.
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Conducted regular audits of reservation records to ensure accuracy, minimizing discrepancies and potential conflicts.
- Developed strong relationships with travel agencies and corporate clients, ensuring repeat business.
- Maintained comprehensive knowledge of property features, amenities, policies, and local attractions to provide accurate information to guests at all times.
- Coordinated closely with other departments, such as housekeeping and front office, to ensure seamless guest experiences from booking through checkout.
- Proactively identified areas for improvement within the reservations department, implementing strategic changes as needed.
Rezervasyon Sorumlusu
Pera Palace Hotel
01.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Online Sales & Reservation Supervisor
Tryp By Wyndham Şişli Istanbul
04.2022 - 01.2023
- Participated in industry events and conferences to stay updated on best practices within hospitality reservations management.
- Led weekly team meetings to review performance metrics, discuss areas for improvement, and celebrate successes.
- Streamlined reservation processes for increased efficiency and reduced booking errors.
- Managed a team of reservation agents, providing ongoing training and support to ensure quality performance.
- Resolved customer complaints professionally, maintaining positive company reputation and guest satisfaction.
Titanic Hotel Bayrampaşa
Reservation Supervisor
09.2018 - 01.2021
- Collaborated with front desk staff to ensure prompt room availability for new guests upon checkin.
- Identified potential maintenance issues during routine cleaning tasks, reporting them to management for timely resolution.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Expedited room preparation for special events or VIP arrivals, ensuring the highest level of comfort for distinguished guests.
Reception
Hilton Garden Inn Hotel
09.2017 - 09.2018
- Managed reception area, answered telephone calls and received packages.
- Cross-trained in front-office procedures to back up reception staff.
- Tailored communication strategies to different stakeholder groups, enhancing message reception and program support.
- Contributed to a welcoming office environment through consistent upkeep of reception area cleanliness and organization.
Sales Executive
Eser Premium Hotel
09.2014 - 09.2017
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Education
Tourism - Accommodation Managment
Akdeniz University
Antalya, Turkey 04.2001 -
Skills
Reservation software knowledge
Guest Relations
Strong Organization
Customer service expertise
Revenue management
Upselling strategies
Property Management Systems
Reservation Management
Customer Engagement
Telephone reservations
Call Control
Travel bookings
Reservation software
Problem-solving abilities
Problem-Solving
Operations Management
Software
Onq
Fidelio
Asya soft
Timeline
Reservation Manager
Ma Biche by Werde Hotel
01.2024 - Current
Rezervasyon Sorumlusu
Pera Palace Hotel
01.2023 - 01.2024
Online Sales & Reservation Supervisor
Tryp By Wyndham Şişli Istanbul
04.2022 - 01.2023
Titanic Hotel Bayrampaşa
Reservation Supervisor
09.2018 - 01.2021
Reception
Hilton Garden Inn Hotel
09.2017 - 09.2018
Sales Executive
Eser Premium Hotel
09.2014 - 09.2017
Tourism - Accommodation Managment
Akdeniz University
04.2001 -