İremnur Sevinç
Gebze
Summary
Energetic and motivated Supply Chain professional with experience in Logistics, Warehousing, Value-Added Services, Freight Forwarding Operations, and Customer Order Processing. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to fast-paced environments. Passionate about providing exceptional customer service and committed to ensuring the timely and efficient delivery of goods. Brings a positive attitude, eagerness to contribute to team success, and dedication to continuous learning and professional growth.
Overview
5
5
years of professional experience
Work History
COP (Customer Order Processing) National Expert
FRONIUS ISTANBUL
Istanbul, Turkey
06.2024 - Current
- Manage customer inquiries related to orders, returns, and invoicing, providing service and solutions.
- Coordinate with logistics, and finance teams to ensure seamless order fulfillment and delivery schedules.
- Process high-value orders, managing transactions worth up to 2 million euros.
- Provide guidance to colleagues on navigating complex customer order scenarios.
- Ensure adherence to company policies and standards for order processing.
- Monitor key performance indicators (KPIs) for order processing efficiency and customer satisfaction, and implement improvements to enhance performance.
- Providing quotations to customer per their and sales team’s requests.
- Printing and preparing delivery documentations.
Sales Support Specialist
Fronius
Istanbul, Turkey
04.2023 - 06.2024
- Manage customer orders and ensure timely delivery by coordinating with relevant departments.
- Handle customer needs, including product returns and systematic processing of invoices.
Customer Service Support
Freightlead LLC
New Jersey (Remote)
04.2022 - 02.2023
- Coordinating and arranging the shipment of goods by air, sea, or land.
- Preparing documentation such as bills of lading, invoices, and export declarations.
- Tracking and monitoring the movement of goods to ensure timely delivery.
- Communicating with clients, suppliers, and customs officials to resolve any issues or delays.
- Complying with customs regulations and laws.
- Coordinating the delivery of goods to the final destination.
Operations Development Specialist
Alışan Group
Gebze, Turkey
07.2020 - 03.2022
- Providing the operational communication between customer and the company
- Quotation for new products and updating quotations monthly basis
- Preparation and implementation of operation saving projects.
- Planning VAS operations on weekly based
- Approving of new productions
Customer Relations Specialist
Alışan Group
Gebze, Turkey
02.2020 - 07.2020
- Providing the communication between customer and the company to make the warehousing operations accurately
- Control of the invoices of customers to prevent any complications
- Preparing daily reports and KPIs
Education
Bachelor of Arts - International Business And Trade
Dokuz Eylül University
Izmir, Turkey06-2019
Exchange Programme - Business Administration
University of Pecs
Hungary06-2018
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Computer skills
- Multitasking
- Active listening
- Decision-making
Personal Social Projects
Adult Literacy Course (09/2021 - 04/2022)
Teaching literacy employers who did not have chance to go to school or to improve their capability to read and write.
Helping them to fit into the modern society and increase their life comfort.
Taking Care of Street Animals (09/2019 - Present)
Basic needs of street animals are provided.
Languages
Turkish
Native language
English
Proficient
C2
Technical Skills
MS Office (Word,Excel,PowerPoint)
BAAN
CargoWise
Hobbies
Sports (yoga, reformer pilates, kickboxing)
Hand Crafts ( sewing, knitting etc.)
Art ( Digital drawing and painting paper)
Camping
Reading
Timeline
COP (Customer Order Processing) National Expert
FRONIUS ISTANBUL
06.2024 - Current
Sales Support Specialist
Fronius
04.2023 - 06.2024
Customer Service Support
Freightlead LLC
04.2022 - 02.2023
Operations Development Specialist
Alışan Group
07.2020 - 03.2022
Customer Relations Specialist
Alışan Group
02.2020 - 07.2020
Bachelor of Arts - International Business And Trade
Dokuz Eylül University
Exchange Programme - Business Administration
University of Pecs