IREM NUR CILDIR
Istanbul,Turkey
Summary
Detail-oriented, business-focused professional with 7+ years of experience in Sales Operations, Commercial Planning, Order Management, and Business Operations, including multinational corporate environments. Experienced in coordinating end-to-end commercial processes, sales forecasting, demand planning, and cross-functional business activities.
Strong analytical and structured approach to commercial analysis, problem-solving, and process improvement, with the ability to translate complex data and business requirements into actionable insights and effective operational solutions. Proactive, organized, and results-oriented, with a strong focus on business performance, operational efficiency, stakeholder alignment, and continuous improvement.
Overview
3
3
Languages
9
9
years of professional experience
Work History
Sales Admin Specialist
LG Electronics
Istanbul
10.2022 - Current
- Manage the end-to-end Order-to-Cash (O2C) process for domestic sales channels, overseeing sales orders, order accuracy, shipment execution, delivery status, customer requirements, and issue resolution to ensure service-level and operational performance.
- Drive cross-functional Sales Operations and Commercial Coordination by partnering with Sales, Marketing, Product Management, Supply Chain, and Finance teams to ensure alignment between customer demand, revenue targets, inventory availability, and business priorities.
- Monitor and report key sales KPIs and commercial performance indicators through daily, weekly, and monthly reporting, providing management with structured insights on revenue, volume, profitability, channel performance, and product trends.
- Conduct sales performance and commercial analysis across product groups and sales channels, monitoring sales volume, net revenue, market share, profitability, competitive dynamics, and business trends to support management decision-making.
- Prepared and analysed monthly S&OP inputs, volume forecasts, and net revenue budget revisions, integrating commercial assumptions and demand signals to enhance forecast accuracy and support effective demand and supply alignment.
- Execute monthly channel and product sales forecasting, coordinating with relevant stakeholders on demand planning, inventory requirements, and production availability to support business continuity and optimize stock positioning.
- Develop annual product- and channel-level revenue budgets in line with market share objectives, commercial targets, historical performance, and business growth expectations.
- Monitored budget vs. actual performance for domestic sales channels, analysed key variances, identified underlying drivers, and provided actionable insights for cost control and financial planning.
- Manage customer sell-in accruals, entitlements, sales incentives, back invoices, and sell-out support mechanisms, ensuring accurate financial reconciliation, commercial compliance, and alignment with customer terms and HQ policies.
- Perform customer-level account reconciliation and financial control, investigating discrepancies, validating balances, and coordinating corrective actions with Sales, Finance, and customer stakeholders to maintain data integrity.
- Coordinate monthly promotion and trade support activities, calculating customer-specific sell-out support and ensuring accurate implementation, tracking, and reporting of commercial programs.
- Strengthen data governance and reporting accuracy by consolidating information from Sales and Product Management functions, validating master and transactional data, and maintaining reliable management reporting.
- Support revenue management and profitability optimization by evaluating product/channel performance, promotional impacts, customer entitlements, and budget deviations, contributing to commercially informed decision-making.
- Identified opportunities for process optimization and root-cause resolution in sales administration and order management processes, enhancing governance and mitigating execution risks.
- Act as a key interface between local business functions and HQ/global stakeholders, ensuring timely communication, policy alignment, issue escalation, and effective execution of commercial requirements.
Operations Team Leader
SGS Turkey
Istanbul
08.2021 - 03.2022
- Managed end-to-end operational workflow planning, prioritizing incoming requests, allocating resources, coordinating stakeholders, and ensuring timely completion in line with business requirements.
- Led the coordination and execution of domestic and global operational requests in accordance with established SOPs, quality standards, service requirements, and organizational policies.
- Ensured consistent execution of operational activities through KPI monitoring, performance tracking, stakeholder follow-up, and process governance, contributing to service quality and client satisfaction.
- Identified opportunities for process improvement and operational efficiency, supporting standardization and workflow optimisation to enhance resource planning and foster continuous improvement.
- Applied root-cause analysis and structured problem-solving to operational issues, coordinating corrective actions with relevant stakeholders and minimizing potential service disruptions.
- Developed and optimized weekly workforce and auditor schedules, balancing operational demand, personnel availability, workload distribution, and service priorities to maximize resource utilisation.
- Coordinated training planning and organisational activities, ensuring effective personnel allocation, operational readiness, and continuous capability development.
- Monitored changes in SOPs, operational procedures, and compliance requirements, assessed their impact on business processes, and communicated critical updates to teams through internal training to ensure operational alignment.
- Managed cross-functional stakeholder coordination from initial client requirement through execution and closure, ensuring clear ownership, timely communication, issue resolution, and successful delivery.
- Maintained continuous communication with global clients and international SGS offices, ensuring alignment on operational requirements, service expectations, timelines, and business priorities.
- Acted as a key liaison between clients, global offices, auditors, and internal operational teams, facilitating information flow and accelerating resolution of operational issues.
- Conducted business and operational analysis of client requests, assessed requirements and dependencies, and coordinated with operational units to develop tailored solutions that met client needs.
- Monitored client portfolio performance through quarterly business and turnover analysis, tracking commercial activity, service volume, business development, and key account trends.
- Prepared and consolidated management reports and operational performance insights, translating client activity and business data into actionable information for performance monitoring and decision-making.
Operations Coordinator
SGS Turkey
Istanbul
12.2020 - 07.2021
Assistant Operations Coordinator
SGS Turkey
Istanbul
03.2019 - 11.2020
Intern
Undersecretariat of Treasury
Ankara
08.2017
- Conducted structured research and data collection to support departmental reporting and information management.
- Coordinated administrative and analytical activities to enhance public-sector financial and economic operations.
- Prepared documents, organised data, and coordinated administrative workflows to improve operational efficiency.
- Engaged in training sessions to deepen understanding of institutional processes and regulatory frameworks, contributing to compliance and operational knowledge.
Intern
Turkish Cooperation and Coordination Agency
Ankara
08.2017
- Conducted research on economic and geopolitical impacts of Israeli policies on Palestinian economy, culminating in analytical report titled “Palestinian Economy Changing with Israel Policies” to guide stakeholder understanding.
- Synthesised information from multiple institutional and international sources to pinpoint key economic trends, structural challenges, and regional implications for policy formulation.
- Analysed regional cooperation initiatives of international development agencies, including UKID, USAID, GIZ, JICA, FAO, and UNDP, to inform strategic decisions.
- Developed analytical and report-writing capabilities through structured research, data interpretation, and presentation of findings.
Intern
Denizbank
Istanbul
07.2017
- Assisted with customer documentation and data entry, maintaining accurate records and contributing to operational reporting.
- Performed data verification and document controls, enhancing accuracy and compliance with internal procedures.
- Supported daily banking operations and administrative processes, ensuring compliance with organisational standards.
- Observed and learned customer-oriented processes in a financial services setting., financial operations, and corporate workflow management.
Education
Master - Political Science and International Relations
Yeditepe University
Istanbul09-2026
Bachelor - Political Science and International Relations
Istanbul University
Istanbul06-2018
Skills
- Sales Reporting
- Sales Forecasting
- Data Analysis
- CRM Systems
- SAP ERP
- Oracle ERP
- Microsoft Office Suite
- QDMS
Language
English
Advanced
C1
Sign Language
Advanced
C1
French
Intermediate
B1
Timeline
Sales Admin Specialist
LG Electronics
10.2022 - Current
Operations Team Leader
SGS Turkey
08.2021 - 03.2022
Operations Coordinator
SGS Turkey
12.2020 - 07.2021
Assistant Operations Coordinator
SGS Turkey
03.2019 - 11.2020
Intern
Undersecretariat of Treasury
08.2017
Intern
Turkish Cooperation and Coordination Agency
08.2017
Intern
Denizbank
07.2017
Master - Political Science and International Relations
Yeditepe University
Bachelor - Political Science and International Relations
Istanbul University