Irem Naz Akar

Solved issues of customer support managers, provided first line management, improved officiency of the team, ensured customer satisfaction, educated new comers and arranged regular group sections in order to give feedback. Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.

Mentored junior staff members, providing guidance and coaching to enhance their skillsets and career progression potential.

• Collaborated with other teams to identify and resolve customer issues quickly and professionally.
• Created, prepared, and delivered reports to various departments.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Enhanced customer satisfaction by effectively resolving support tickets and addressing concerns.
• Monitored customer service metrics and provided feedback to team members, upholding quality standards.

• Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
• Greeted guests upon arrival and offered assistance.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
• Answered guest inquiries and provided information regarding hotel services and amenities.

• Received positive feedback from clients for exceptional attention to detail in interpreted conversations.
• Enhanced client satisfaction by delivering accurate translations and interpretations within tight deadlines.
• Translated from Turkish to Russian and vice versa.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Expanded client base through consistent delivery of high-quality translation and interpretation services.
• Demonstrated cultural sensitivity and adaptability during interpretation assignments, fostering positive relationships with clients from diverse backgrounds.