Irem TUNA YAZICIOĞLU
Operation Specialist
Bursa
Summary
Personable and driven with strong aptitude for problem-solving and process improvement. Possesses foundational knowledge of operations management principles and proficiency in data analysis tools. Committed to optimizing workflows and achieving operational excellence.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Operation Specialist
Erdem TUNA Sigorta Aracılık Hizmetleri
09.2022 - Current
- Dealing with insurance policy management, risk assessment, and customer service
- Tracking record of success in managing insurance portfolios and delivering exceptional service to clients
Founder
Irobe.co Soywax Candles
11.2021 - 08.2023
- Creat and promote high-quality, eco-friendly candles that provide delightful experiences for customers while promoting sustainability and environmental consciousness
- Followed daily e-commerce operations
- Managed social media and promotion activities
Sales Planning Specialist - Export
Borusan Mannesmann
03.2021 - 11.2021
- Coordinate the requests from the Sales Department, receiving necessary answers from the planning and purchasing departments related to the orders, reporting them to sales team by interpreting them within the scope of sales
- Decide on the limited source of capacity or raw material will be used on which special depot
- Prioritizing the customer requests based on the feasibility
- Respond to the customer requests, determining deadlines by making operations management and shipment planning
- Create shipment plans and ensuring coordination between regions, sales, and planning
- Follow up the manufacturing and standard stocks of orders with special production letters in terms of raw material and production planning, directing and coordinating the manufacturing and program of standard products according to the needs
- Create improvement projects that will enable the Customer Services team to carry out the business according to defined department and company KPI's
Customer Order Desk Specialist
Continental Türkiye
Istanbul
04.2018 - 02.2021
- Executed delivery process starting from the order creating till the final delivery to customer in order to provide excellence of ontime delivery, via SAP SD module
- Shared all the data flow and information of orders, stocks, campaigns, prices with the dealers, acting as a communication channel between company and customers
- Deal Export operations to Georgia
- Supported for special promotion/sales actions
- Managed direct shipment processes of Commercial and Vehicle Tires, from worldwide plants to directly dealer
- Dealed with all kind of demands and transactions of domestic market dealers
- Projects: Less Warehouse More DS
- This project aims to minimize the warehouse area in order to reduce the operational costs and increase the incentives for local dealer to Direct Shipment operations in order to avoid rental costs
- In fact, main purpose of the project reduce the cost and increase the profit
- We as a group of 4 from different disciplines worked together for it
- I was responsible of managing the processes
- Project has been approved, and put into practice
Supply Chain Intern (Inter Unit Supply)
BP Petrolleri A.Ş. - Castrol Lubricants
07.2017 - 09.2017
- Followed daily export activities such as; road and seaway operations arrangement
- Provide support to internal and external audit of ISO9001 & ISO27001
- Provided support to Actual Consumption Operations to renew the EPDK Permission
- Create purchase orders, stock control; make changes in purchase orders via SAP
Long Term Operational Management Intern
HSBC Turkey Head Office / HOST Turkey - Operational Management
11.2016 - 02.2017
- Followed the budgeting operation, function actions and reporting to the COO
Intern, Oversea Procurement and Import & Export
ÇİMTAŞ PIPE FABRICATION and TRADING Ltd. Co.
06.2016 - 07.2016
- Followed procurement processes and free zone import & export activities via SAP
Intern, Foreign Trade Department
COŞKUNÖZ METAL FORM A.Ş
07.2015 - 08.2015
- Followed daily foreign trade transactions and collateral documentations
Education
Bachelor of Administration - International Business and Trade
ÖZYEĞİN UNIVERSITY
01.2012 - 01.2017
Skills
- MS Office (Word, Excel, Power Point)
- SAP ( SD Module)
- Axapta 2012
Certification
Bloomberg Terminal Certificate (Özyeğin University)
Personal Information
- Date of Birth: 31/08/1994
- Driving License: B Class
Activities
- Bademli Leo Club, Member, 2021
- Yildiz Teknik Universitesi, 13th International Supply Chain Camp, 2018
- Özyeğin Toplum Gönüllüleri (TOG), Charter Member & Social Media Specialist, 2015-2017
- Uluslararası Medya ve Uyanış Topluluğu (UMUT), Member, 2015-2017
- Duyarlı Ozu-PIT Animals, Project Member, 2014
- AIESEC İstanbul, Team Member & HR Team Member, 2013-2014
- Yıldırım Bayezid Interact Club, Member, 2011-2012
- Student Union at the High School, President, 2010-2011
- CISV (Children International Summer Village), Italy, 2005
Timeline
Operation Specialist
Erdem TUNA Sigorta Aracılık Hizmetleri
09.2022 - Current
Founder
Irobe.co Soywax Candles
11.2021 - 08.2023
Sales Planning Specialist - Export
Borusan Mannesmann
03.2021 - 11.2021
Customer Order Desk Specialist
Continental Türkiye
04.2018 - 02.2021
Supply Chain Intern (Inter Unit Supply)
BP Petrolleri A.Ş. - Castrol Lubricants
07.2017 - 09.2017
Long Term Operational Management Intern
HSBC Turkey Head Office / HOST Turkey - Operational Management
11.2016 - 02.2017
Intern, Oversea Procurement and Import & Export
ÇİMTAŞ PIPE FABRICATION and TRADING Ltd. Co.
06.2016 - 07.2016
Intern, Foreign Trade Department
COŞKUNÖZ METAL FORM A.Ş
07.2015 - 08.2015
Bachelor of Administration - International Business and Trade
ÖZYEĞİN UNIVERSITY
01.2012 - 01.2017