İrem TOTIK

I work as an Export Sales Specialist at a corrugated cardboard manufacturing company, responsible for the UK, Ireland, and Netherlands markets. Over the past 3.5 years, I have contributed to the growth of our company in international markets by managing a monthly budget of 500,000 GBP independently, along with a team of 4 people.

• By analyzing market needs, I created sales strategies and provided the most suitable solutions for customer demands.
• Finding quick and effective solutions to customer complaints and prioritizing customer satisfaction has always been my top priority.
• I developed business by making sales to existing customers and acquiring new customers.
• I worked closely with my clients, tracking their monthly needs to drive business growth.
• I strengthened my communication by visiting my clients at their companies in a short period of time, and discussed ways to grow our business together.
• I managed the sales processes with my strong communication and persuasion skills, achieving successful results in both team-based and individual responsibility situations.
  

During my 1.5 years at Ikea, I successfully carried out efficient sales in the dining room, kitchen, and office furniture departments, addressing the needs of my customers. I made a difference in a team of eight people and was soon hired into Ikea's own staff and worked in the kitchen planning department.

• In this role, I designed kitchens for customers who wanted to purchase kitchen cabinets for their homes using a special program, and then completed the sales.
• I also monitored the stock of out-of-stock parts and ensured they were delivered to my customers.
• Through one-on-one work, I achieved significant sales, ensuring customer satisfaction and maintaining effective space management with my manager and team members.

During my time as a university student, I worked at this company in ground services. I was responsible for handling passenger check-ins and boarding procedures, ensuring effective time management to ensure the flight departed on time.

• Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
• Managed check-in processes for efficient boarding and minimized wait times for passengers.