Painting
İrem KÖYCÜ
Human Resources
Afyonkarahisar
Summary
Dynamic professional with a proven track record at Pusula CX, excelling in customer service and problem resolution. Leveraging strong product knowledge and active listening skills, I enhanced customer satisfaction and loyalty. Adept at managing high-stress situations, I consistently exceeded expectations and contributed to increased sales revenue through effective relationship building.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Representative
Pusula CX
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- To support customers with tariffs suitable for their demands and to ensure sales.
Accountant
Emirdağ Council
03.2024 - 05.2024
- Handled day-to-day accounting processes to drive financial accuracy.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- To issue receipts for paid bills of citizens.
Sales Representative
BİM
05.2022 - 09.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Exceeded sales targets through effective planning and goal setting.
Education
BBA - Labor Economics And Industrial Relations
İstanbul University
04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Call center experience
Customer relations
Problem resolution
Critical thinking
Team collaboration
Microsoft Excel
Information security
Complaint handling
Task prioritization
Customer relationship management (CRM)
Call center operations
Team development
Payment processing
Sales expertise
Research
Receiving support
Interests
Volunteering
Chess (strategy games)
Learning new languages (japanese currently)
Traveling
Running& walking for wellness
Timeline
Customer Service Representative
Pusula CX
10.2024 - Current
Accountant
Emirdağ Council
03.2024 - 05.2024
Sales Representative
BİM
05.2022 - 09.2022
BBA - Labor Economics And Industrial Relations
İstanbul University
04.2001 -