Irem GOKCAM
Istanbul,34
Summary
Experienced hospitality and property operations professional with 7+ years in guest services, OTA channel management, and team coordination. Political Science graduate with additional training in economics, business, and management. Proactive problem solver with strong communication and leadership skills. Recently selected as a U.S. Green Card holder, relocating to advance my career internationally.
Overview
8
8
years of professional experience
Work History
Channel Operations Supervisor
TEKCE Property Management
Istanbul
05.2025 - Current
- Spearheaded short-term rental operations setup within TEKCE Real Estate.
- Managed property onboarding and system integration for platforms like Booking.com, Airbnb, Expedia.
- Defined and implemented pricing strategies across channels.
- Ensured smooth, error-free reservation processing aligned with growth targets.
- Full-Time (On-site)
Guest Relations & Reservations Specialist
New Inn (Fuzul Holding Subsidiary)
Şişli, Istanbul
05.2024 - 12.2024
- Coordinated guest check-in/out and reservation lifecycle for short/long-term stays.
- Ensured operational support for seamless guest experiences.
- Managed booking accuracy, payment tracking, and interdepartmental issue resolution.
- Role ended due to company downsizing.
- Full-Time (Hybrid)
Guest Experience & Operations Team Leader
Flats Company
Beyoğlu, Istanbul
07.2021 - 08.2023
- Oversaw operations, sales, and guest relations across three buildings.
- Managed OTA listings, pricing, and updates.
- Liaised with guests to resolve issues during stays.
- Coordinated with technical, cleaning, and support teams.
- Contributed to revenue optimization decisions.
- Left to pursue structured corporate opportunities.
- Full-Time (On-site)
Front Desk & Channel Supervisor
Ottoman’s Life Hotel
Fatih, Istanbul
06.2019 - 06.2021
- Managed front desk and sales channel operations in a boutique hotel.
- Ensured accurate OTA pricing and availability updates.
- Streamlined reservation workflows and contributed to daily operational improvements.
- Relocated, leading to role change.
- Full-Time (On-site)
Front Desk Officer
Galata 2 Hotel
Beyoğlu, Istanbul
06.2017 - 05.2019
- Delivered front desk and sales support alongside university studies.
- Managed OTA sales controls and internal team coordination.
- Developed multi-tasking operational skills in a small-staff environment.
- Left due to academic schedule conflicts.
- Full-Time (On-site)
Education
Bachelor of Arts - Political Science and International Relations
Istanbul University
Istanbul, Turkey06.2021
Skills
- Guest Experience Management
- OTA Channel Coordination
- Operational Strategy & Execution
- Reservation Systems (PMS, Channel Managers)
- Team Coordination & Leadership
- Crisis Management
- Interdepartmental Communication
- Adaptability & Fast Learning
Languages
Turkish (Native), English (Advanced / Fluent)
Timeline
Channel Operations Supervisor
TEKCE Property Management
05.2025 - Current
Guest Relations & Reservations Specialist
New Inn (Fuzul Holding Subsidiary)
05.2024 - 12.2024
Guest Experience & Operations Team Leader
Flats Company
07.2021 - 08.2023
Front Desk & Channel Supervisor
Ottoman’s Life Hotel
06.2019 - 06.2021
Front Desk Officer
Galata 2 Hotel
06.2017 - 05.2019
Bachelor of Arts - Political Science and International Relations
Istanbul University