MS Office
Hi, I’m
İrem Gök
Customer Success Executive
Summary
Experienced Customer Success Executive with a strong track record of enhancing customer satisfaction and fostering long-term relationships. Proficient in tailoring solutions, leading teams, and optimizing processes for business growth. Skilled in project management, data analysis, communication, and problem-solving. Committed to delivering exceptional customer experiences and driving success while contributing to organizational growth.
Overview
5
years of professional experience
8
years of post-secondary education
3
Certifications
4
Languages
Work History
Vispera Information Technologies
Customer Success Executive
10.2022 - Current
Job overview
- Identifying customer needs to maintain positive experiences with customers.
- Collaborating with the production, marketing, and development teams to enhance customer satisfaction.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Monitoring customer/project progress and addressed customer inquiries with timely and accurate updates.
- Assisting customers with onboarding and product setup to foster successful adoption and usage.
- Conducting user training sessions to support customer understanding and product feature utilization.
- Devising and implementing attainable schedules, timelines and milestones for projects.
- Partnering with project team members to identify and quickly address problems.
- Coordinating project meetings and confirmed relevant customer awareness of tasks, goals and project timelines.
FTX Turkey
Customer Support Specialist
02.2022 - 10.2022
Job overview
- Provided information and solutions to the customer needs and inquiries through support tickets.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated internal databases with information about technical issues and useful discussions with customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Apple
Solutions Consultant (Shop Leader)
05.2021 - 01.2022
Job overview
- Met the sales, service and attach rate goals set for the store locations and beating these goals.
- Developed a strong working relationship, team-work and sense of mutual respect with in-store manager and members of the virtual team.
- Ensured store staff are well briefed and trained on new Apple products and promotions, including training and presentations.
- Arranged sales meetings with store managers to discuss inventory and sales levels and restocking requirements.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
Mono Clinic
International Sales Specialist
07.2020 - 03.2021
Job overview
- Identified potential customers that might have a need for treatments offered by the company.
- Presented sales proposals to customers that include pricing information and terms of agreement, such as contracts.
- Identified opportunities for customers by offering additional services that complement existing offerings.
- Maintained customers’ records in an online platform such as Salesforce.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
Webhelp
Customer Support Advisor
09.2019 - 06.2020
Job overview
- Responded to customer inquiries and provided technical assistance over phone.
- Offered advice and assistance to customers, paying attention to special needs or wants.
AdresGezgini
Account Specialist
06.2019 - 09.2019
Job overview
- Made statistical analysis, developing advertising strategies, generating performance ideas for existing customers.
- Met existing customers to review current services and expand sales opportunities.
- Achieved or exceeded company-defined sales quotas.
- Consulted with businesses to supply accurate product and service information.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified target customers and developing special marketing strategies for them.
AdresGezgini
Sales Representative
12.2018 - 06.2019
Education
Pamukkale University
from Bachelor of Business Administration
09.2014 - 06.2018
International Business AcademyDenmark
Erasmus from Marketing Management
08.2017 - 02.2018
Vali Erol Çakır Anatolian High School
High School Diploma
09.2010 - 06.2014
Skills
Customer Relationship Management
Account Growth and Retention
Strategic Planning and Implementation
Project Management
Time Management
Advanced Problem Solving
Adaptability & Continuous Learning
Software
Jira
Salesforce
Zendesk
Monday
Procreate
Activities
Pamukkale University Trade and Finance Community - Head of Media & Communication Department 2016-2017
Mercan Kimya Case Analysis & Solutions
Erbakır Case Analysis & Solutions
Certification
Local Samples in Successful Entrepreneurship - Pamukkale Youth Association
Interests
Painting & drawing
Playing piano
Camping & taking nature pictures
Competitive online games
Timeline
Customer Success Executive
Vispera Information Technologies
10.2022 - Current
Customer Support Specialist
FTX Turkey
02.2022 - 10.2022
Solutions Consultant (Shop Leader)
Apple
05.2021 - 01.2022
International Sales Specialist
Mono Clinic
07.2020 - 03.2021
Customer Support Advisor
Webhelp
09.2019 - 06.2020
Account Specialist
AdresGezgini
06.2019 - 09.2019
Google – Basics Of Digital Marketing & Digital Sales
12-2018
Sales Representative
AdresGezgini
12.2018 - 06.2019
HSK Chinese Proficiency Test (Score:165/200)
12-2017
International Business Academy
Erasmus from Marketing Management
08.2017 - 02.2018
Local Samples in Successful Entrepreneurship - Pamukkale Youth Association
11-2015
Pamukkale University
from Bachelor of Business Administration
09.2014 - 06.2018
Vali Erol Çakır Anatolian High School
High School Diploma
09.2010 - 06.2014