Ipek Oral
Foreign Trade Assistant Specialist
Istanbul
Summary
With professional experience and an extensive research background, brings skills contributing to organizational success. Thrives in dynamic environments, adapting swiftly to change while maintaining a commitment to excellence. Excels in building relationships and effective collaboration with colleagues, clients, and stakeholders. Offers a global mindset from diverse experience, enriching decision-making. Demonstrates leadership qualities to foster teamwork and drive positive outcomes. Capable of organizing and streamlining processes to enhance operational efficiency, while valuing diverse opinions to enrich decision-making.
Overview
7
7
years of post-secondary education
Work History
Foreign Trade Assistant Specialist
Atom Muhendislik
04.2024 - Current
- Liaison and Compliance: Acted as a crucial intermediary between company executives, suppliers, clients, customs authorities, and freight forwarders to expedite shipments, ensuring adherence to all applicable laws and regulations.
- Logistics Coordination: Enhanced import/export operations by optimizing shipping routes to minimize costs and transit times, ensuring efficient and timely deliveries.
- Project Management: Successfully managed multiple projects simultaneously, effectively prioritizing tasks based on deadlines to guarantee successful completion.
- Customer Research and Outreach: Conducted in-depth research for potential customers using different tools. Compiled comprehensive lists of potential clients and initiated contact through cold emailing, driving business expansion and growth.
Customer Service Representative
Matt's Burger Lab
07.2023 - 2 2024
- Customer Engagement: Provide a warm, friendly, and professional welcome to all customers.
- Relationship Building: Foster and maintain positive relationships with customers, ensuring their satisfaction.
- Sales Reporting & Analysis: Prepare and analyze weekly and monthly sales reports.
- Issue Resolution: Troubleshoot and resolve technical and customer-related issues promptly, ensuring minimal disruption to the customer experience.
- Training & Development: Train new employees on customer service protocols, product knowledge, and company policies to ensure consistent service excellence.
Education
Post-Graduated Certification - Global Business Management
Georgian@ILAC
Toronto, Canada 05.2023 - 04.2024
Bachelor of Arts - International Relations, Turkey
Işık University
İstanbul, Turkey 05.2017 - 05.2022
High School - Exchange Student
Napanee District Secondary School
Greater Napanee, Canada 09.2015 - 04.2016
Skills
Critical Thinking
Communication
Cultural Awareness
Global Market Research
International Marketing
Negotiation
Organizational Skills
Problem-Solving
Teamwork and Collaboration
Time Management
Languages
Turkish
Proficient
C2
English
Advanced
C1
Spanish
Intermediate
B1
French
Elementary
A2
References
- Umut Kayhan, Logistics Executive, Aksa, +905372448582, kayhannumut@gmail.com
- Volkan Ünlü, Manager, Matt's Burger Lab, +16475077345, volkan.unlu91@gmail.com
Software
MS Office
Interests
Philosphy
Global Politics
Natural Activities
Art
Timeline
Foreign Trade Assistant Specialist
Atom Muhendislik
04.2024 - Current
Customer Service Representative
Matt's Burger Lab
07.2023 - 2 2024
Post-Graduated Certification - Global Business Management
Georgian@ILAC
05.2023 - 04.2024
Bachelor of Arts - International Relations, Turkey
Işık University
05.2017 - 05.2022
High School - Exchange Student
Napanee District Secondary School
09.2015 - 04.2016