INTAN TASYA ALFIATI PUTRI
Receptionist
Istanbul,34
Summary
Dedicated receptionist with expertise in client relations, appointment setting, and multi-line phone operations. Known for fostering welcoming environments and enhancing organizational efficiency.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Receptionist Administrator
Bi İstanbul Hotel
10.2025 - Current
- Handled incoming calls and inquiries, providing exceptional customer service to guests.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed front desk operations, ensuring smooth guest check-ins and check-outs.
- Maintained accurate records of guest reservations and billing information.
- Coordinated scheduling for meetings and events, enhancing organizational efficiency.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Kept reception area clean and neat to give visitors positive first impression.
- Addressed guest complaints and inquiries, and re-directed calls to other team members.
Receptionist Supervisor
Bi Ada Otelleri
05.2026 - 11.2026
- Managed front desk operations to ensure efficient guest check-in and check-out processes.
- Trained new reception staff in customer service protocols and reservation systems.
- Coordinated appointment scheduling and handled inquiries to enhance guest experience.
- Maintained accurate records of guest information and billing to support operational efficiency.
- Implemented procedures for handling guest complaints, improving overall satisfaction ratings.
- Collaborated with management on process improvements to streamline reception workflows.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
Personal Babysitter
ERDAL TATLI
10.2023 - 06.2025
- Developed and implemented age-appropriate educational and recreational activities.
- Supervised daily activities, ensuring safety and engagement for children in care.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Managed schedules to accommodate children's routines, including meal times and nap schedules.
- Fostered a positive environment that nurtured emotional and social development in children.
- Assisted with homework and learning exercises, reinforcing academic skills outside school settings.
- Maintained cleanliness and organization of play areas, promoting a healthy environment for children.
- Communicated effectively with parents regarding children's progress and daily experiences.
- Engaged in positive conversations with children and guardians to build rapport.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Established strong relationships with families, fostering trust and open communication.
Personal Assistant to the Managing Director
PT OIC
02.2020 - 06.2021
- Managed executive calendar, scheduling meetings and coordinating travel arrangements for Managing Director.
- Facilitated communication between departments, ensuring seamless information flow and project updates.
- Prepared and organized meeting agendas, notes, and follow-up tasks to enhance productivity.
- Developed and maintained filing systems, improving document retrieval efficiency for the executive team.
- Coordinated logistics for corporate events, enhancing company presence and stakeholder engagement initiatives.
General Office Administrator
PT Virtus Facility Services
08.2019 - 04.2020
- Coordinated communication between departments to streamline operations and enhance collaboration.
- Implemented efficient filing systems, improving document retrieval speed and accuracy.
- Assisted in scheduling meetings and maintaining calendars for senior management.
- Managed office supply inventory, ensuring availability and minimizing costs.
Room Service Order Taker
Keraton At The Plaza
10.2018 - 06.2019
- Managed room service orders efficiently, ensuring timely and accurate delivery to guests.
- Utilized strong multitasking abilities to efficiently manage multiple incoming calls while simultaneously inputting order details into the system accurately.
- Collaborated with kitchen staff to prioritize and fulfill guest requests promptly.
- Resolved guest inquiries and complaints with professionalism, maintaining high satisfaction levels.
- Trained new team members on service protocols and order-taking procedures.
- Implemented process improvements that enhanced order accuracy and reduced delivery times.
- Fostered positive relationships with hotel guests through professional demeanor and efficient handling of all room service inquiries.
- Monitored inventory levels of room service items, assisting with stock management strategies.
Receptionist
PT Mata Pelangi Chemindo
07.2016 - 06.2018
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated communication between departments, facilitating workflow and enhancing collaboration.
- Maintained accurate records of incoming and outgoing correspondence, improving documentation efficiency.
Education
High School Diploma -
State Vocational High School 3
Bogor, İndonesia 04.2001 -
Skills
Reception management
Multi-line phone operation
Appointment scheduling
Appointment setting
Reception area maintenance
Mail handling
Document digitization
Client relations
Guest relations
Travel arrangements
File organization
Team collaboration
Timeline
Receptionist Supervisor
Bi Ada Otelleri
05.2026 - 11.2026
Receptionist Administrator
Bi İstanbul Hotel
10.2025 - Current
Personal Babysitter
ERDAL TATLI
10.2023 - 06.2025
Personal Assistant to the Managing Director
PT OIC
02.2020 - 06.2021
General Office Administrator
PT Virtus Facility Services
08.2019 - 04.2020
Room Service Order Taker
Keraton At The Plaza
10.2018 - 06.2019
Receptionist
PT Mata Pelangi Chemindo
07.2016 - 06.2018
High School Diploma -
State Vocational High School 3
04.2001 -