IMRAN ALI JAVAID
CABIN CREW
Şirinevler, Istanbul,Bahçelievler
Summary
Experienced with providing outstanding in-flight service and ensuring passenger comfort. Utilizes strong communication skills to address and resolve customer issues promptly. Knowledge of emergency procedures and attention to detail ensures safety and compliance.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
Cabin Attendant
Turkish Airlines
12.2024 - Current
- Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
- Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
- Played an active role in enhancing company reputation through exceptional customer service delivery that led to increased repeat business from satisfied customers.
- Provided personalized assistance to passengers with special needs, ensuring their comfort throughout the flight experience.
Manager Operations
Vibractive Pvt. Ltd
12.2023 - 11.2024
- In charge of opening and closing of the facility for the day
- Provide a safe, positive, clean, and fun environment for guests and staff
- Run front desk including cash handling and processing credit card transactions
- Recruit, hire, train and supervised staff and follow guidelines regarding employment standards
- Provide staff with information about parties, events, schedules, and projects
- Design and implement new events or programs
- Providing financial controls to accounts department
- Financial analysis of daily/weekly/monthly and yearly sales revenue
- Providing marketing strategies for business promotion
- Maintain staffing within budgetary guidelines
- Budgeting and cash flow analysis
- Before ordering supplies insure they are within current budgetary guidelines
- Update designer on changes needed for the Facebook including special events
- Always act in a professional and appropriate manner while at Weplay Entertainment Center, while representing Weplay at an event or function
- Make sure assistance to customers who contact Weplay Entertainment Center in person or via email or phone
- Other duties as assigned by Head Office
Quality Assurance Analyst/Product Experience Analyst
US Mobile
04.2021 - 11.2023
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Reported progress, test metrics and results to project stakeholders.
Floor Manager
Weplay Entertainment Center
01.2020 - 11.2020
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
Traffic Assistant
Gerry's dnata
06.2019 - 01.2020
- Help & resolve escalated customer issues or complaints quickly and satisfactorily
- Identify suspicious cases and identify potential fraudulent activities such as ticketing irregularities and misuse of discounts
- Welcome business-class travelers upon arrival to the airport and guide them through the check-in process, baggage handling, and special requests and requirements
- Offer assistance and support throughout the airport experience, including information on flight times, airport amenities, and facilities
- Meet and assist business-class travelers at all touch points and ensure that all their needs are met
- Address and escalate any concerns or issues raised by the travelers promptly
- Collaborate with airport personnel and other relevant parties to ensure coordination of services and a smooth transition of business-class travelers
- Ensure compliance with safety and security procedures and regulations to guarantee the safety and security of all passengers
Flight Purser
Shaheen Air International
03.2013 - 02.2019
- Responsible for maintaining high standards of safety and comfort of passengers on board
- Conducting preflight briefing
- Routine safety and security checks
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Providing excellent customer services
- Dealing with high-net worth individuals in a professional and mature manner
- Monitoring pre boarding checks
- In Flight services and technical log reporting
- Handling in flight emergencies
- Making Decisions, Analyzing information and evaluating results to choose the best solution to solve problem
- Official
Flight Purser
Royal Jordanian
06.2018 - 08.2018
- Responsible for maintaining high standards of safety and comfort of passengers on board
- Conducting preflight briefing
- Routine safety and security checks
- Inventory Management
- Duty free shop Cash Handling
- Providing excellent customer services
- Dealing with high-net worth individuals in a professional and mature manner
- Monitoring pre boarding checks
- In Flight services and technical log reporting
- Handling in flight emergencies
- Making Decisions, Analyzing information and evaluating results to choose the best solution to solve problem
Terminal Operator
Shell Pakistan Limited
07.2008 - 12.2012
- Contributes to the safe movement of product by supervising, Connecting and disconnecting the loading arm; gauging by dipping; opening and closing line values, collecting samples before, during and after discharge, conducting tests, visually assessing appearance, entering data input forms maintaining hourly logs, preparing samples for dispatch to the lab and to the store, managing tank switch over for delivery of multiple products, draining water from tanks
- Predischarge quality and quantity check, lining up the receipt in to the nominated tank
- Reconciling the receipt quantity
- Handling on Account Department as Cash Reconciliation
- Responsible for Meter Supervision and Managed on Gantry
- Lubricant Department Specially Scheduling
- Stock counting, maintaining, Stock received and dispatch, customer dealing, maintaining Inventory count sheet in all lubricant product and ware house handling
- Ensure that all the shift activities are performed safely as per the company safety procedures and guidelines and in compliance with all the applicable local regulations
- Training and Activities at Shell Pakistan Limited
- Firefighting training (Civil Defense Department)
- First Aid training
- GPTW training
Education
Bachelor of Arts - Arts
05.2005 - 09.2007
Diploma - Oil and Gas Production Operation
01.2011 - 07.2011
Skills
Proficient in Microsoft Office
Proficient in E-Mail Communication
Hardware and Software Support
Technical Issue Resolution
Efficient Software Setup
Certification
FS Competency Certificate (CCCC) Since 05/01/13
Height Cm
178
Weight Kg
79
Personal Information
- Passport Number: AM8693883
- CNIC Number: 33100-1376388-1
- Date of Birth: 09/11/87
- Nationality: Pakistani
- Marital Status: Married
- Religion: Islam
Driving License
Rawalpindi, Punjab
Timeline
Cabin Attendant - Turkish Airlines
12.2024 - Current
Manager Operations - Vibractive Pvt. Ltd
12.2023 - 11.2024
Quality Assurance Analyst/Product Experience Analyst - US Mobile
04.2021 - 11.2023
Floor Manager - Weplay Entertainment Center
01.2020 - 11.2020
Traffic Assistant - Gerry's dnata
06.2019 - 01.2020
Flight Purser - Royal Jordanian
06.2018 - 08.2018
Flight Purser - Shaheen Air International
03.2013 - 02.2019
Edcons Institute of Business And Technology - Diploma, Oil and Gas Production Operation
01.2011 - 07.2011
Terminal Operator - Shell Pakistan Limited
07.2008 - 12.2012
University Of The Punjab - Bachelor of Arts, Arts
05.2005 - 09.2007