Cats, nature, camping, shopping,
Imen Ajroudi
Data Entry And CRM Specialist
Istanbul
Summary
Dynamic Commercial Manager with a proven track record at African Oil and Gaz, excelling in contract negotiations and client relationship management. Enhanced operational efficiency through strategic process improvements and effective team training. Recognized for delivering actionable insights and fostering collaboration, driving significant performance enhancements in commercial activities.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Commercial Manager
African Oil and Gaz
01.2024 - 03.2025
- Negotiated contracts and product prices by collaborating with vendors and developers.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
Customer Support Agent
Trading Company
08.2022 - 12.2024
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
Executive Secretary
Libya for Oil and Gaz
01.2019 - 11.2022
- Organized and updated schedules for executives.
- Coordinated travel arrangements and bookings for executive staff.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled confidential information in professional manner.
Data Entry Agent
Clinic Expert
02.2018 - 03.2019
- Collaborated with team members on projects, sharing knowledge and expertise for improved overall performance.
- Managed multiple tasks simultaneously without compromising on quality or accuracy of work produced.
- Improved database quality by consistently updating and correcting errors in existing records.
- Received positive feedback from supervisors, recognizing exceptional dedication towards maintaining a high standard of work quality.
Education
Master of Science - Accounting And Finance
Manar
Tunisia 04.2001 -
Skills
Customer relationship management
Interests
sports
I am a highly motivated individual who values discipline and perseverance. As part of my active lifestyle, I regularly practice fitness and weightlifting, which helps me stay focused, energetic, and goal-oriented.
Timeline
Commercial Manager
African Oil and Gaz
01.2024 - 03.2025
Customer Support Agent
Trading Company
08.2022 - 12.2024
Executive Secretary
Libya for Oil and Gaz
01.2019 - 11.2022
Data Entry Agent
Clinic Expert
02.2018 - 03.2019
Master of Science - Accounting And Finance
Manar
04.2001 -