IMANE ABED
Accociation Degree In Health Managment
Istanbul
Summary
Medical receptionist with 2 years of administrative experience. My goal is to provide the utmost discretion, confidentiality, and compassion during all patient interactions, along with a competent, efficient approach to administrative tasks. My strong knowledge of medical terminology and health management will help streamline office activities and provide efficient care for patients at the Family Health Center.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Universal Specialty Medical Center
01.2019 - 01.2021
- Welcomed patients and visitors politely and professionally, maintaining outstanding patient service
- Scheduled and organized patient appointments per day according to patient preferences and physician availabilities
- Completed billing invoices, insurance forms, patient paperwork, and prescription and scanning files and uploading all the necessary documents of every patient in a system
- Answered all inquiries calls of patients in a professional manner and polite, reminding the patients for their reports or appointment or results then transferring the calls as necessary
- Answered calls and emails regarding appointments and clinic hours and returned messages within 24 hours
- Dealing with all departments; Internal Medicine, Dentist, pediatrician, gynecology, general doctors, insurance department, laboratory, orthopedic department
- Protected patients' rights by maintaining confidentiality of medical, personal and financial information on system
- Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations
- Handled highly personal information over telephone and through email discreetly
- Helped patients access appropriate services or healthcare professionals in courteous manner Although Protected any sensitive data information related to patient, and organized them in a medical records and communicated to relevant medical team.
Education
Association Degree in Physiotherapy and Rehabilitation -
Medipol University Turkey
Association Degree in Health Management - undefined
Khwarizmi International College
GRADE12 in Scientific stream - undefined
International Vision Private School
Skills
Decision Making/ Critical thinking
Creative Problem Solving/ Organization Skills
Service Improvement
Creativity, Planning, & Research/ Microsoft Office Expert
Presentation & Leadership Skills
Office Administration
Document control
Good Communication
English: Very good
French: Good
Turkish: Still learning
Arabic: Native language
Payment Collection
Patient Relations
Appointment management
Patient Scheduling
Patient Registration
Schedule Coordination
Medical Billing
Information documentation
Traininginternship
- Proficiency Healthcare Diagnosing LLC, Abu Dhabi, 2019, Trained in Quality assurance, learned about the Standard Operating Procedure., Completed frequent assessments of training materials, structure, and success rates in order to enhance programmed., Reported on learners' progress and predicted course completion timeframes., Customer care trained about rapid response time to customer requests, all feedback., Data entry updating data into a computer system., Trained in Insurance department, segregating files., Trained in process control quality control for quantitative test., Trained as well as in administration.
- Proficiency Healthcare Diagnosing LLC, Abu Dhabi, 2020, Trained in Quality assurance, learned about the Standard Operating Procedure., Completed frequent assessments of training materials, structure, and success rates in order to enhance programmed., Reported on learners' progress and predicted course completion timeframes., Customer care trained about rapid response time to customer requests, all feedback., Data entry updating data into a computer system., Trained in Insurance department, segregating files., Trained in process control quality control for quantitative test., Trained as well as in administration.
Timeline
Medical Receptionist
Universal Specialty Medical Center
01.2019 - 01.2021
Association Degree in Physiotherapy and Rehabilitation -
Medipol University Turkey
Association Degree in Health Management - undefined
Khwarizmi International College
GRADE12 in Scientific stream - undefined
International Vision Private School