ilker Gümüş
Sales
istanbul,34
Overview
15
15
years of professional experience
Work History
Sales Representative
Marmara Metal Mamülleri Tic. AS
Kocaeli, Turkey
06.2019 - Current
- I have been selling to foundries(ferrous and non-ferrous) and steel mills
- On a daily basis, we deal with sales conditions, complaints and update of market data
- I am also translator for Deputy General Manager
- Daily discussions with suppliers
- Preparing sales proposals to potential clients, highlighting the benefits of our offerings
- Resolved already many of customer complaints through proactive engagement and negotiation, enhancing customer satisfaction and loyalty in a competitive market
Load Controller
Lufthansa Global Load Control
06.2017 - 06.2019
- Load Control operations of Lufthansa and Air Dolomiti
- Weight and balance documentation/calculation with help of ALTEA FM programme
- Managed the load planning process for various aircraft types, ensuring adherence to safety and regulatory requirements
- Collaborated with flight crews and ground handling personnel to coordinate load distribution and ensure on-time departures
- Utilized advanced software tools for load control operations, enhancing accuracy and efficiency in documentation processes
Entrepreneur
Translation and Localization Services
05.2015 - 06.2017
- Certified Translator, Self-employed
- Launched and managed a successful translation service targeting corporate clients in Istanbul, specializing in legal and technical documentation
- Cultivated partnerships with local businesses and organizations to promote translation services, resulting in increased brand visibility and client acquisition
Store Manager
Hästens Beds
07.2014 - 05.2015
- In-store shelf layout and operations, sales activities
- VIP Customers relationship management
- In-house CRM infrastructure and communicate with visitors to the store
- Order and customer complaints about the responsibility of communicating with the factory in Sweden
- Analyzing sales data and market trends to make informed decisions on inventory management and product placement
- Oversaw daily store operations, ensuring consistent execution of company standards and policies to maximize customer satisfaction in a high-volume retail environment
Sales Representative
Marmara Metal Mamülleri Tic. AS
İstanbul
07.2013 - 06.2014
- Ferrous and non-ferrous metals/raw materials to small and medium-size foundries
- Presented technical product demonstrations to clients, effectively communicating product advantages and addressing any technical queries
- Developed and presented customized sales proposals to foundries, emphasizing the unique value of our metal products and services
- Conducted regular market analysis to keep abreast of industry trends and competitor offerings, allowing for strategic adjustments to sales tactics
Financial Advisor
Aegon
07.2012 - 02.2013
- Sales and marketing of Life Insurances
- Active implementation of SPIN selling method
- Cold and warm calls, product presentations to at least 3 prospective buyers
- Conducted financial assessments for clients, identifying needs and recommending tailored investment strategies to optimize their financial growth
- Educated clients on the features and benefits of various financial products, helping them make informed decisions regarding their investments
Foreign Customer Representative
Anar Otomotiv San Tic Ltd Sti
İstanbul
12.2010 - 07.2011
- Quality Assurance Department was the representative to the foreign customers
- The ISO 9001 quality certification role
- In addition, I was responsible for documentation, FMEA and 8D
- Facilitated effective communication with foreign customers to address their needs and concerns, ensuring a high level of service and satisfaction
- Worked collaboratively with cross-functional teams to develop solutions for foreign customer complaints, streamlining processes to resolve issues efficiently
Marketing
Tanbul.com
04.2008 - 11.2008
- E-commerce project, Inventory/database updates daily
- Cooperation with outdoor and magazine advertising agencies
- Google AdWords and Facebook campaign management
Project Specialist
KS Kolbenschmidt
03.2007 - 11.2007
- Company Overview: Czech Republic
- 5S team member and attended quality assurance meetings
- Developed and maintained project documentation, including status reports, meeting minutes, and action items tracking
- Czech Republic
Quality Assurance Officer
Arfesan Brakes
Kocaeli
11.1999 - 02.2000
Timeline
Sales Representative
Marmara Metal Mamülleri Tic. AS
06.2019 - Current
Load Controller
Lufthansa Global Load Control
06.2017 - 06.2019
Entrepreneur
Translation and Localization Services
05.2015 - 06.2017
Store Manager
Hästens Beds
07.2014 - 05.2015
Sales Representative
Marmara Metal Mamülleri Tic. AS
07.2013 - 06.2014
Financial Advisor
Aegon
07.2012 - 02.2013
Foreign Customer Representative
Anar Otomotiv San Tic Ltd Sti
12.2010 - 07.2011
Marketing
Tanbul.com
04.2008 - 11.2008
Project Specialist
KS Kolbenschmidt
03.2007 - 11.2007
Quality Assurance Officer
Arfesan Brakes
11.1999 - 02.2000
Bachelor of Arts - Business Majoring HR
Sakarya Universitesi
09.1998 - 09.1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Education
Bachelor of Arts - Business Majoring HR
Sakarya Universitesi
Sakarya,Turkey 09.1998 - 09.1998
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteImportant To Me
Work from home optionPersonal development programsCareer advancementLanguages
Turkish
Native language
German
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1
Skills
- Sales consultation
- Account development
- Pipeline building
- Sales closing
- Client account management
- Customer service
- Customer relations
- Sales development
- Interpersonal communication skills
- Relationship building
- Cold calling
- B2B and B2C sales
- Product and service sales
- Relationship management
Summary
Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Accomplishments
- Resolved product issue through consumer testing.