İLKER ŞENTÜRK
Customer Agent - Sales Consultant
ESKİŞEHİR
Summary
I was born in 13/09/1996 . I have worked in two different companies as sales consultant and customer representative.Currently I have been working in Blanc Du Nil as commercial executive since August 2023.
I am fluent in English and I can speak Spanish and Russian little bit .
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Commercial Executive
Blanc Du Nil
08.2023 - Current
- Built and used pricing models, market analysis and contract collateral to prove out and pave way for new solutions.
- Delivered compelling sales presentations to potential clients, securing new business contracts and partnerships.
- Implemented performance metrics to measure success against established goals regularly, adjusting strategies as needed for continuous improvement.
- Evaluated competitive landscape regularly, identifying potential threats and opportunities to maintain a strong market position.
- Conducted market research to identify emerging trends and opportunities, informing product development decisions.
- Developed and implemented strategic marketing plans for product launches, resulting in increased brand awareness.
Customer Service Agent
BİNANCE
5 2021 - 7 2023
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Offered clients product advice, increasing customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Built meaningful connections with customers to promote customer loyalty.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Consistently went extra mile to achieve customer satisfaction.
- Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
Sales Consultant
JACK AND JONES
03.2018 - 02.2020
- Demonstrated products to show potential buyers benefits and advantages and encourage purchases.
- Oversaw contract negotiations and closings to manage complete sales cycle process.
- Participated in sales training and workshops to amplify skills and leverage productivity.
Education
Certificate of Higher Education - English Teaching Department
Eskişehir Technical University
Eskişehir, Turkey 09.2022 - Current
Skills
Excellent communication skills
Team player
Multidisciplinary teamwork
Polite phone manner
- Multitasking
- Sales strategy
- E-commerce strategy
- Teamwork and Collaboration
- Customer Service
Timeline
Commercial Executive
Blanc Du Nil
08.2023 - Current
Certificate of Higher Education - English Teaching Department
Eskişehir Technical University
09.2022 - Current
Sales Consultant
JACK AND JONES
03.2018 - 02.2020
Customer Service Agent
BİNANCE
5 2021 - 7 2023