İLKE BOZKURT

• Providing strategic advisory support to company founders on business positioning, growth direction and long-term value creation in the digital solutions and software services market.
• Supporting the design of future-ready business models, addressing the disruptive impact of emerging technologies, including AI and automation, on service offerings and revenue streams.
• Evaluating potential partnerships, alliances and ecosystem opportunities, assessing strategic fit, capability enhancement and scalability impact.
• Mentoring founders and early-stage teams, supporting strategic thinking, decision quality and execution focus during growth and change.

• Led the Professional Services organisation of a Salesforce reseller and implementation partner, overseeing portfolio delivery and service excellence across 1,000+ B2B clients of varying scale and complexity.
• Held executive accountability for customer project outcomes, with PMs, developers, and business analysts reporting into the Professional Services leadership structure.
• Redesigned the operating model from function-based departments into four sector-aligned agile tribes, each operating as a self-contained unit with delivery, consulting, support, and customer success capabilities, enabling faster decision-making, clearer ownership, and improved customer outcomes.
• Positioned Salesforce solutions as a commercial growth platform, driving upsell and cross-sell opportunities through sector-based leadership and OKR-driven revenue and adoption targets.
• Partnered closely with the CEO to shape future-facing business models, assessing the impact of AI, agentic automation, and emerging Salesforce technologies on service demand, revenue mix, and scalability.
• Defined and led the roadmap for new offerings, including managed services and proprietary products, identifying capability gaps and driving targeted talent and competency development.
• Directed capacity planning and resource optimisation, using utilisation, gap analysis, and demand forecasting to balance delivery excellence with growth opportunities.
• Sponsored enterprise AI adoption across client engagements, enabling customers to define and operationalise AI strategies that improved customer experience, efficiency, and decision-making.
• Led partner-level business planning with Salesforce, including capability maturity, customer satisfaction performance, and strategic alignment required to sustain partner status and long-term competitiveness.

• Established the digital transformation department, formulated strategic initiatives, defined operational processes, and assembled a high-performing teams.
• Managed and directed four departments: Strategy, Process Development and Analytics Management; Digital Technologies Management, Planning and Operations Management and Brand & Communications department
• Evaluated and determined the current Digital Maturity Level within the organization. Made strategic Technology Choices and Investment Plans aligned with business objectives.
• Orchestrated digital systems, fostering seamless communication and collaboration. Led continuous modernization efforts, staying abreast of emerging technologies. Leveraged analytics to set up, monitor, and analyze content performance, identifying opportunities for enhancement.
• Drove cultural and structural agile transformation, embedding agile ways of working across teams and leadership layers to improve adaptability, speed, and ownership.
• Established enterprise BI and reporting capabilities, enabling OKR-driven strategic management, performance transparency, and data-informed executive decision-making across digital initiatives.

• Served as a strategic advisor to company owners and senior leadership teams across diverse industries, including telecommunications, manufacturing, construction, automotive, education, and startups. Partnered closely with executives to improve project and programme effectiveness, optimise operating models, and strengthen organisational performance, with a focus on scalable growth and execution discipline.
• Led enterprise-wide assessments to identify constraints in workflows, resource utilisation, and leadership structures, translating insights into actionable transformation roadmaps. Drove agile and innovation-led organisational change while strengthening leadership capability through executive mentoring, business coaching, and targeted advisory support, enabling higher ownership, decision quality, and sustainable performance.

• Managed and directed Strategical Planning, Corporate Risk Management, and Innovation
• Founded and led the innovation department, driving organizational creativity and growth. Established Corporate Innovation System, extending its reach to sites across 5 countries. Contributed to the creation of a dynamic and innovative organizational culture. Collected, Prioritized and Projected an ideas and transforming them into innovative value. Evaluated start-ups, identifying and capitalizing on new business opportunities. Protected Intellectual Property Rights.
• Facilitated strategy workshops and the creation of Balance scorecards to drive organizational performance. Prepared and presented comprehensive reports to the Executive Bord of Directors on strategic prograss and KPI achivements. Managed annual activity plans, performance tracking, and the preparation of sustainability reports.
• Led the Corporate Risk Managment function, managed the Risk Committee within the Executive Board of Directors. Collaborated with executive leadership to integrated risk considerations into strategic planning and decision process. Established and monitored Key Risk Indicators (KRI’s) for risk mitigation. Provided strategic guidance on crisis management, ensured effective response and recovery plans.

• Managed and directed three departments: Project Management Offices, Information Technologies, and Strategical Management
• Successfully guided the financial aspects of Acibadem Healthcare and Malaysia IHH group M&A process, ensuring accurate projections and reporting. Contributed to the sale of company shares to Abraaj Capital Dubai, achieving strategic objectives. Demonstrated expertise in investment evaluation, supporting Acibadem Health Group’s growth initiatives. Led impactful business development efforts, including market research, competitor analysis, and collaboration with international investors.
• Managed hardware, software, and network systems, ensuring reliability and minimizing downtime. Implemented cybersecurity measures, safeguarding the organization’s digital infrastructure from potential threats. Established a fully functional ERP system, streamlining internal process and contributing to operational excellence.
• Led the Project Management Office, ensuring streamlined project execution for Acibadem Investment projects.(11 Hospital, 9 Medical Center, 1 University, 2 School Complex, 3 Mosques and Renovations)

• Streamlined the bid preparation process, resulting in more efficient and competitive tender submissions. Negotiated and finalized contracts, ensuring compliance with tender specifications and client expectations.
• Established and Certificated Integrated Quality Management Systems

• Optimized resource allocation through effective scheduling and budgeting, contributing to cost savings. Implemented income and expense projections. Establish robust cash flow tracking systems.