Ilkcan CAKAL

• Generative AI & Omnichannel Ordering: Engineered LLM-based ordering system enabling non-technical users to initiate transactions via WhatsApp and Email. Parsed unstructured natural language into structured API calls, significantly lowering customer entry barrier.
• OCR-Driven Process Automation: Led backend integration of OCR system for automated waybill processing. Acted as technical bridge between AI research teams and core developers, translating complex AI outputs into executable business logic.
• Post-Merger Integration & Architecture: Played critical role during Borusan-CEVA acquisition, identifying and documenting key architectural domains for seamless knowledge transfer. Collaborated with principal engineers to modernize legacy systems, navigating transition ambiguity to ensure 100% business continuity.

Tech Stack: C#, .NET Core, ASP.NET, LLM Integration & GenAI, WhatsApp Business API, SignalR, gRPC, RabbitMQ/Apache Kafka, MS SQL/PostgreSQL/MongoDB, Redis, ElasticSearch, Azure DevOps (CI/CD), Postman/Swagger, Jira/Agile.

• Technical Scoping & Requirement Analysis: Led requirement gathering workshops with clients to translate complex business needs into detailed technical specifications and Work Breakdown Structures (WBS). Ensured alignment on architectural decisions and API contracts prior to development.
• RESTful API Development: Designed and engineered scalable RESTful API solutions using C# and .NET, enabling seamless data integration between backend systems and client interfaces. Enforced coding standards and best practices to ensure system stability.
• Stakeholder Management & Delivery: Acted as technical liaison between cross-functional teams (architects, domain experts) and developers. Managed software delivery roadmap within Agile framework, ensuring 100% on-time delivery of critical milestones.

Tech Stack: C#, .NET, RESTful APIs, Agile/Scrum, Technical Documentation, JIRA.

• eTA Platform Optimization: Developed critical modules for eTA platform (Operation, Customer Portal), utilizing .NET Core and SignalR. Engineered real-time NotificationHub that reduced operational communication latency by ~30%, ensuring instant updates for users.
• AI-Driven Efficiency: Implemented AI-based Pricing algorithms, Customer Point Systems, and Congruence modules. Enhanced data processing workflows, resulting in 20% improvement in pricing accuracy and operational reliability.
• High-Performance Architecture: Architected scalable microservices using gRPC, RabbitMQ, and Apache Kafka. Increased system throughput by 25% by moving to event-driven architecture and utilizing Redis for caching.
• Leadership & Culture: Selected as Manager Trainee and played key role in BorusanX Cultural Transformation Project, actively promoting agile practices and cross-functional collaboration within organization.

Tech Stack: C#, .NET Core, Microservices, SignalR, Kafka/RabbitMQ, MS SQL/PostgreSQL/MongoDB, Redis, Postman, Swagger.

• Test Simulator Design & Legacy: Designed and prototyped custom Test Simulator Kit to replicate washing machine/dryer behavior, eliminating need for physical units during testing phases. Authored comprehensive technical documentation; solution remains in active use for quality assurance.
• New Product Introduction (NPI): Collaborated with Italian engineering headquarters to facilitate mass production transition of new appliance models. Conducted rigorous functional testing and hardware validation to ensure market readiness.
• Production & Hardware Analysis: Analyzed PCB schematics and wiring diagrams to support R&D processes. Executed hands-on assembly line troubleshooting and cabling tasks, ensuring hardware compliance with design specifications.

Key Skills: PCB Analysis, Hardware Testing, Technical Documentation, Prototyping, Cross-Border Collaboration.

• Critical Safety & Recall Management: Orchestrated nationwide recall campaign for defective industrial circuit breakers. Identified affected client sites via database segmentation, executing controlled shutdowns to mitigate operational risks in active factory environments.
• Technical Inspection & Diagnosis: Conducted precision internal inspections using endoscopic cameras during scheduled outages. Analyzed component integrity to detect specific part failures, determining immediate replacement necessity based on safety protocols.
• Logistics & Field Coordination: Managed end-to-end replacement lifecycle for compromised units. Coordinated supply chain procurement, order tracking, and deployment of technical field teams, ensuring zero safety incidents during transition.