Ilkay ERDEBIL
Merchandiser Manager -Textile
Istanbul,34
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Department Manager
Haber Tekstil
Istanbul, Istanbul
04.2022 - 05.2024
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Lead a team of professionals to consistently achieve or exceed performance targets.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Merchandise Manager
Alara Tekstil
03.2021 - 03.2022
- Interacted with customers to obtain feedback and drive satisfaction.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
- Analyzed industry trends to develop relevant offerings.
- Reviewed customer feedback to identify trends and improve product selection.
- Established merchandise feedback loop from customers to buying teams, informing future product selections and enhancements.
- Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
- Negotiated with vendors for better pricing, significantly reducing costs and improving profit margins.
- Negotiated pricing and terms with vendors to secure best value for company.
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
- Completed monthly profit and loss performance reports.
Assistant Merchandise Manager
Li Fung
05.2011 - 01.2020
- Developed strong vendor relationships to secure timely deliveries and maintain optimal stock levels.
- Actively participated in ongoing professional development opportunities within the industry to stay current with the latest merchandising trends and best practices.
- Monitored competitor activity to stay ahead of market trends, adjusting merchandising plans accordingly.
- Analyzed sales data to identify trends and optimize product assortments, maximizing revenue potential.
- Ensured compliance with all company policies and procedures as well as local regulations governing retail operations.
- Mentored junior staff members, fostering professional growth and increased productivity.
- Enhanced customer satisfaction with personalized shopping experiences and knowledgeable assistance.
- Interacted with customers to obtain feedback and drive satisfaction.
- Bult positive relationships with vendors for consistent and reliable supply of products.
- Negotiated pricing with vendors to achieve maximum profitability.
- Maintained updated product knowledge to successfully educate and advise customers.
- Reviewed customer feedback to identify trends and improve product selection.
- Negotiated pricing and terms with vendors to secure best value for company.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Completed monthly profit and loss performance reports.
Education
Graduate - Clothing And Textiles Studies
Marmara Universitesi
Istanbul, Turkey 04.2001 -
Skills
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Team Supervision
Timeline
Department Manager
Haber Tekstil
04.2022 - 05.2024
Merchandise Manager
Alara Tekstil
03.2021 - 03.2022
Assistant Merchandise Manager
Li Fung
05.2011 - 01.2020
Graduate - Clothing And Textiles Studies
Marmara Universitesi
04.2001 -
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