Microsoft Office (Word, Excel, PowerPoint)
Ilia Palm
Front Desk Assistant/Receptionist
Marmaris ,Turkey
Summary
Experienced Orchestra Manager with over 4 years of experience in the biggest theatre in Russia.
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Every day want to learn something new and improve skills by hard-working and giving a hand to those who are in need.
Overview
6
6
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Orchestra Manager
Novosibirsk State Academic Opera And Ballet Theatre
Novosibirsk , Russian Federation
2018.03 - 2022.10
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Developed team communications and information for meetings.
- Worked on tours, recordings and film orchestrations.
Front Desk Night Auditor
Marriott Hotels
Novosibirsk , Russian Federation
2017.11 - 2018.03
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Reviewed checklist on daily basis and planned shift accordingly.
- Kept accounts in balance and ran daily reports to verify totals.
- Performed nightly updates to room charges and rates.
Front Office Receptionist
Park Inn By Radisson
Novosibirsk , Russian Federation
2017.04 - 2017.11
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Night Auditor
DoubleTree By Hilton
Novosibirsk , Russian Federation
2016.09 - 2017.04
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Receptionist
DoubleTree By Hilton
Novosibirsk , Russian Federation
2016.07 - 2016.09
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Concierge
DoubleTree By Hilton
Novosibirsk , Russian Federation
2016.05 - 2016.07
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Driving License B (automatic), B1, M -
2023.12 - 2024.01
Marine Communication Master VHF SRC -
2023.10 - 2023.11
International Bareboat Skipper Sail - Command Sailing Vessels Up To 24 Metres
2023.10 - 2023.11
Teaching English And German As A Second Language
2013.09 - 2018.06
Received a DAAD scholarship in 2014, which let me attend German Summer Course at Georg-August University in Göttingen, Germany
Language Course - German As A Second Language
2014.08 - 2014.08
German language course of the International Summer Course 2014 at Georg-August University, Göttingen (C1.1 Level, 02.08.2014 - 30.08.2014)
Language Course - German As A Second Language
2013.07 - 2013.08
Summer Academy at Language Center of Leibniz Hannover University, Intensive German for beginners (A2 Level, 15.07.2013 - 08.08.2013)
Teaching English And German As A Second Language
2012.09 - 2013.06
- Received monthly scholarship for successful students
Secondary School -
2008.09 - 2012.05
Primary And Secondary School -
2001.09 - 2008.05
Skills
Analytical and Critical Thinking
Software
Internet
Opera Hotel Management System (PMS)
Micros
Interests
Outdoor and indoor sports
Listening to music
Cycling
Traveling
Learning new languages
Important information
Unfortunately, I don't speak Turkish yet, but I am learning it on my own as a hobby
Timeline
Altın Sürücü Kursu - Driving License B (automatic), B1, M,
2023.12 - 2024.01
Vitsail Sailing School - Marine Communication Master VHF SRC,
2023.10 - 2023.11
Vitsail Sailing School - International Bareboat Skipper Sail, Command Sailing Vessels Up To 24 Metres
2023.10 - 2023.11
Orchestra Manager - Novosibirsk State Academic Opera And Ballet Theatre
2018.03 - 2022.10
Front Desk Night Auditor - Marriott Hotels
2017.11 - 2018.03
Front Office Receptionist - Park Inn By Radisson
2017.04 - 2017.11
Night Auditor - DoubleTree By Hilton
2016.09 - 2017.04
Front Desk Receptionist - DoubleTree By Hilton
2016.07 - 2016.09
Concierge - DoubleTree By Hilton
2016.05 - 2016.07
Georg-August Universität Göttingen - Language Course, German As A Second Language
2014.08 - 2014.08
Novosibirsk State Pedagogical University - , Teaching English And German As A Second Language
2013.09 - 2018.06
Leibniz Universität Hannover - Language Course, German As A Second Language
2013.07 - 2013.08
Tomsk State Pedagogical University - , Teaching English And German As A Second Language
2012.09 - 2013.06
High School # 12 - Secondary School ,
2008.09 - 2012.05
Gymnasium #1 - Primary And Secondary School,
2001.09 - 2008.05
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