ILAYDA DEDE
INSURANCE TECHNICIAN
Izmir
Summary
Proven Sales Advisor at KOCAK GROUP INSURANCE, adept in upselling strategies and customer service, significantly increased sales through expert advice and product matching. Collaborated effectively to surpass monthly goals, enhancing team performance and customer satisfaction by swiftly resolving issues and handling complaints with professionalism.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Sales Advisor
KOCAK GROUP INSURANCE
07.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Education
Associate of Applied Science - Insurance And Risk Management
YASAR UNIVERSITY
Bornova, Turkey07-2023
Skills
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Certification
SEGEM
Timeline
SEGEM
09-2023
Sales Advisor
KOCAK GROUP INSURANCE
07.2023 - Current
Associate of Applied Science - Insurance And Risk Management
YASAR UNIVERSITY