Personal development
Şifa Kösen
Salesforce Administrator
Istanbul,34
Summary
Strong understanding of database design and data modeling with excellent troubleshooting skills. Smart and committed to staying up-to-date with new technologies and advancements.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Salesforce Administrator
Siverline Teams
Dower, Delaware
01.2022 - 02.2023
- Various customizations were implemented on the Salesforce platform, optimizing internal workflows and resulting in an average acceleration of daily tasks by 30% for users.
- Salesforce reporting and analytics tools were utilized to monitor the performance of sales teams and facilitate a 20% increase in revenue through insightful reports.
- The adoption rate of the Salesforce platform was enhanced by providing training to new users and developing specialized training materials to improve staff productivity.
- Data cleansing and standardization projects were undertaken, making the Salesforce database 25% more efficient and preventing incorrect data entries.
- Automation was implemented on the Salesforce platform, reducing manual process steps, which led to a 15% decrease in labor costs and improved data accuracy.
Physical Therapist
Private Fizyosifa Health Center
İstanbul, Turkey
08.2019 - 08.2021
- Promoted patient autonomy by teaching self-management techniques for chronic pain conditions.
- Evaluated assistive devices such as braces or prosthetics to provide recommendations for improved function and comfort.
- Conducted thorough evaluations to accurately diagnose musculoskeletal issues and determine appropriate interventions.
Education
Bachelor, Turkey - Physical Therapy
İstanbul Gelisim Universty
Istanbul, Turkey 09.2012 - 06.2016
Skills
Sales Cloud Management
Security management
Service Cloud Management
Data Management
Territory Management
Report building
AppExchange Integration
Visualforce development
Lightning Experience
Agile Methodology
Certification
Certified [Salesforce Administrator, [Trailhead] - [Permanent]
Interests
Healthy Eating
Painting and photography
Timeline
Certified [Salesforce Administrator, [Trailhead] - [Permanent]
02-2024
Salesforce Administrator
Siverline Teams
01.2022 - 02.2023
Physical Therapist
Private Fizyosifa Health Center
08.2019 - 08.2021
Bachelor, Turkey - Physical Therapy
İstanbul Gelisim Universty
09.2012 - 06.2016