ÇİĞDEM SERTLER
Ataşehir,İstanbul
Overview
19
19
years of professional experience
Work History
Sales Manager
Biesterfeld Özel Kimyasallar/ Specialty chemical distributor company
Istanbul
03.2017 - 10.2023
- Chemist in business development, sales, marketing activities of cleaning I&I, Household, Metal Cleaning, water and metal treatment, mining industries
- Sales management of Dow Chemical's silicones, Surface Chemistry chemicals of Akzo Nobel/Nouryon, Silicates of PQ Chemicals, Enzymes of AB Enzymes, thickeners of 3V Sigma in cleaning Industry in line with five years business plans
- Surface Chemistry chemicals of Nouryon are specialty amines, polymers, thickeners, biocides, surfactants, hydrotropes, chelating agents etc
- Follow market trends and work on new formulations with R&D teams to add new suppliers and products to the portfolio
- Increase the number of customers from 25 to nearly 80 by working with R&D, purchasing and production teams of prospective customers in Turkey
- Improvement of GP for specialty chemicals from 15% to 23%
- Increased annual turnover from €500K to €3M in the last three years
- Supplier management, business development and sales activities of INEOS' PIB/Polyisobutylene in lubricant, adhesive, sealant markets
- Increased annual turnover of PIB business from zero to € 1 M and volume to 400 mt in three years
- Reached to 35 customers in lub&oil, sealant and adhesive markets
- Handling technical problems of the customers and take actions according to their needs and company policy
- Follow and work for five years business plans achievements by following new opportunities in new and existing accounts
- Business development of Lanxess' polymer additives for Triacetin/plasticizer grades in aroma, food and cigarette filtration markets
- Secondary Alkane Sulfonates sales in the emulsion polymer and cleaning industry
- PBTC/Bayhibit AM and Baypure grades promotion in water treatment market.
Key Account Manager
The Dow Chemical Company
Istanbul
10.2011 - 01.2016
- Establish, build and maintain relationships with customers in Textile, Nonwoven and Adhesive Markets, mainly water-based acrylics and pressure sensitive adhesives sales in TR
- Solvent based, water-based adhesives for packaging & converting, rubber metal bonding agents in automotive (adhesives crosslinked with vulcanization), polymer additives/binders for textile, tapes, protective films and Pvc film, siliconized paper lamination in the graphic art market
- Work with the technical team to develop new opportunities
- Facilitates opportunity discussions and supports technical teams facing customers
- Achieved to increase Annual Turnover from $7M to $10M in Turkey in two years
- Increase the number of customers to 12 for new developed products like HYPOD Polyolefin dispersions which is used to produce recyclable carpets in two years
- Prepare, update, and maintain account plans for targeted accounts
- Handling technical issues and working for solutions.
Customer Service Representative
Rohm And Haas Kimya Tic. Ltd. Şti. DOW Advanced Materials
Istanbul
09.2008 - 10.2011
- Order to Cash process of Adhesives and Functional Polymers (Packaging & Converting, Automotive/Transportation, Textile, Label, Tapes), PA (Plastic Additives, Stabilizers, Acrylic, Impact Modifiers to PVC Panel Market, Lubricants), Biocides
- Order handling, Coordination and Relation Management with internal customers from different regions/supplying plants, external customers in Turkey and the EMEA Region
- Joined NEA (Next Enterprise Architecture) implementation team during Dow's Rohm&Haas acquisition
- Achieved to be key user and promoted from CSR role to team coach role for SAP R/3 operations.
Product Manager
Brenntag Kimya Tic. Ltd. Şti/ Global Chemical Distributor
Istanbul
09.2004 - 08.2008
- Sales, Sales Support and Product Management of Acid, Alkali and Solvents
- Marketing, Purchasing and sales activities
- Business Development activities by searching new suppliers internationally according to the needs of the market
- Achieved to increase the number of suppliers from two to seven for solvents
- Sales and purchasing activities mainly for the customers in Paint, Textile, Pharmaceutical, Adhesives, Leather, Cosmetic & Household, Metal treatment markets.
Education
Bachelor Of Science - Department of Chemistry
Hacettepe University
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Bilfen College
Skills
Training
- Presentation Skills and Techniques Training in Dow & Biesterfeld
- Negotiation Skills Trainings in Dow & Biesterfeld
- Commercial Development Program, Sales Training in Dow
- Safe Drive Training of Intercity Academy in Dow & Biesterfeld
- Several SAP R/3 Training in Dow during Team Coach Role
- Code of business conduct and SOX laws trainings in Dow
- Axapta and CRM trainings
Timeline
Sales Manager
Biesterfeld Özel Kimyasallar/ Specialty chemical distributor company
03.2017 - 10.2023
Key Account Manager
The Dow Chemical Company
10.2011 - 01.2016
Customer Service Representative
Rohm And Haas Kimya Tic. Ltd. Şti. DOW Advanced Materials
09.2008 - 10.2011
Product Manager
Brenntag Kimya Tic. Ltd. Şti/ Global Chemical Distributor
09.2004 - 08.2008
Bachelor Of Science - Department of Chemistry
Hacettepe University
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Bilfen College