Iclal Simsek
Customer Service Representative
Ankara
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
English Language Teacher
Doğa College Oxford Quality Schools
Ankara
2017.08 - 2022.07
- Delivered instruction in language arts encompassing reading, grammar, composition and literature, working with teachers in other subjects to integrate skills across curriculum.
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Designed exams to test fluency in reading, writing, speaking and comprehension of English language.
- Evaluated student progress to offer recommendations for further development.
Customer Care Representative
AssisTT
Ankara
2016.02 - 2017.08
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Navigated multiple computer systems and applications to find information.
- Assisted call-in customers with questions and orders.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Office Clerk
Hacettepe University-Handicapped Laboratory
Ankara
2014.11 - 2016.06
- Provided clerical support, addressing routine and special requirements.
- Responded to inquiries from disabled university students seeking information.
- Assisted team members with administrative requirements by expertly using diverse office software.
- Greeted incoming handicapped students professionally and provided friendly, knowledgeable assistance.
- Checked documentation for accuracy and validity on updated systems.
Assistant Project Manager
INKA Project and the Media Advisory
Ankara
2013.01 - 2014.08
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
Master of Arts - English Language And Literature
Hacettepe University
Ankara 2011.10 - 2016.06
Skills
CRM
Complaint resolution
Multi-line phone talent
Staff education and training
Administrative support
Certification
Microsoft Virtual Academy
Timeline
English Language Teacher
Doğa College Oxford Quality Schools
2017.08 - 2022.07
Customer Care Representative
AssisTT
2016.02 - 2017.08
Office Clerk
Hacettepe University-Handicapped Laboratory
2014.11 - 2016.06
Assistant Project Manager
INKA Project and the Media Advisory
2013.01 - 2014.08
Master of Arts - English Language And Literature
Hacettepe University
2011.10 - 2016.06