İbrahim Sercan TOPER
Senior Vice President Of Sales
İstanbul
Summary
Dynamic Sales Executive with 12 years of experience providing high level of customer service while increasing revenues. Successful at leveraging sales technologies, software and CRM data to identify, analyze and act upon leads, opportunities and sales funnels. Personable communicator focused on exceeding client expectations.
Overview
11
11
years of professional experience
1
1
Language
Work History
Senior Vice President of Sales
Turkish Technic
11.2020 - Current
- Developed long-lasting client relationships for sustained business growth and repeat customers.
- Enhanced forecasting accuracy through data-driven analysis and trend identification, leading to informed decisionmaking.
- Handling and selling airframe (C-S, EOL, EIS Checks), landing gear, component pool (PBH), engineering services for the whole world.
- Analyzing RFP, RFQ processes attentively and ensuring the profitability in the light of revenue-cost evaluation.
- Ensuring customer satisfaction with achievements of commitments.
- Working with local and international customers, making sure that the service provided by Turkish Technic is carried out in accordance with the relevant agreements and in a way that results in customer satisfaction.
- Ensuring the implementation and monitoring of complaint handling processes and the accessibility of relevant data.
- Coordinating and conducting all business activities related to sale, loan and exchange of part sales. Initiating tenders and execution of agreements regarding the bulk sale of inventory materials.
- Responsible for in-depth strategic industry analysis as a part of company long term strategy.
- Tracking the market and initiate strategic analysis and providing recommendations to the board.
- Responsible for business plan / feasibility studies for the company’s investment projects and potential business deals by analyzing market strategies.
- Responsible for all the corporate communications and PR activities.
- Handling OEM relations with biggest players in the market to gain advantage in the industry.
- Increased 3rd party revenue by 300% and increased profit by 390% in the last 3 years.
Director of Corporate Sales
Turkish Airlines
05.2018 - 11.2020
- Streamlined the sales process for improved efficiency and higher closing rates.
- Collaborated with cross-functional teams to develop innovative solutions for client challenges.
- Developed compelling proposals that effectively demonstrated the value of our products and services, resulting in successful negotiations and closed deals.
- Key Customers: Responsible for developing revenue through contracting and close cooperation with global and local customers. Establishing strong relationships with key decision makers.
- Key Partnerships: Responsible for developing corporate sales revenue and market share. Taking responsibility of the sales planning and management of Corporate Sales Managers.
- Commercial Leadership: Corporate sales teams in international markets.
- Product Management: Managing sub domain corporateclub.turkishairlines.com and Corporate Help Desk
- Responsible for Microsoft Dynamics based CRM system of Turkish Airlines.
- Responsible for all reporting and business development activities.
Senior Manager of Corporate Sales
Turkish Airlines
11.2016 - 05.2018
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
- Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Utilized data-driven insights to make informed decisions that resulted in higher returns on investments.
Sales Engineer (US & Northern Europe)
Turkish Airlines
05.2014 - 11.2016
- Utilized advanced technical knowledge to gain a competitive edge in the market by effectively showcasing product capabilities in comparison to competitor offerings.
- Established long-term relationships with key clients for repeat business and referrals, cultivating a strong network within the industry.
- Streamlined sales processes by implementing CRM systems for efficient tracking of customer interactions, resulting in better time management and productivity.
- Achieved consistent year-over-year growth in territory sales by proactively identifying new opportunities and strategically expanding business relationships within existing accounts.
Sales Specialist (Middle East & Africa)
Turkish Airlines
11.2012 - 05.2014
- Stayed current on industry trends by attending workshops, seminars, reading trade publications; applying newly acquired knowledge into daily activities.
- Negotiated favorable contract terms, securing long-term business partnerships with key accounts.
- Organized and participated in trade shows, conferences, and networking events to increase brand exposure and generate leads.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
Education
Master of Science - Engineering And Technology Management
Bogazici University
Istanbul 04.2001 -
Bachelor of Science - Industrial Engineering
Koc University
Istanbul 04.2001 -
Exchange Student - Industrial Engineering
UCLA
Los Angeles, US 04.2001 -
Skills
Deal Closing
undefinedTimeline
Senior Vice President of Sales
Turkish Technic
11.2020 - Current
Director of Corporate Sales
Turkish Airlines
05.2018 - 11.2020
Senior Manager of Corporate Sales
Turkish Airlines
11.2016 - 05.2018
Sales Engineer (US & Northern Europe)
Turkish Airlines
05.2014 - 11.2016
Sales Specialist (Middle East & Africa)
Turkish Airlines
11.2012 - 05.2014
Master of Science - Engineering And Technology Management
Bogazici University
04.2001 -
Bachelor of Science - Industrial Engineering
Koc University
04.2001 -
Exchange Student - Industrial Engineering
UCLA
04.2001 -
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