İbrahim Rabia
Call Center
Siirt ,Siirt
Summary
At Mr.cart, I spearheaded initiatives that enhanced call center operations, notably through the adoption of innovative tools, boosting team productivity significantly. My expertise in customer service optimization and problem-solving, coupled with a calm disposition, played a pivotal role in elevating service quality and customer satisfaction.
Overview
2
2
Languages
Work History
Call Center
Mr.cart
- Monitored call center metrics to identify areas of improvement, implementing changes that resulted in higher quality service delivery.
- Implemented innovative tools within call center environment which boosted overall productivity of provider services team while maintaining high level of customer satisfaction.
- Collaborated with colleagues for continuous improvement and sharing best practices within the call center environment.
- Improved overall call center performance with effective coaching and feedback to team members.
- Managed high-volume call center, prioritizing tasks and ensuring prompt assistance for users.
- Collaborated with team members to optimize call center performance and improve overall service quality.
- Increased team productivity by streamlining call center operations and optimizing staff scheduling.
Education
طالب - هندسي
Skills
Customer service optimization
Proficient in Software
Cash Handling
Performance improvement
Customer support
Problem-solving skills
Logging call information
Calm disposition
Gathering information
Complaint resolution
Verbal and written communication
Answering questions
Typing Number wpm
Documentation and reporting
Inbound phone calls
Quality assurance
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Additional Information
ولدي خبره في مجال الكول سنتر والاكسيل والمايكروسوفت
تم العمل لدى شركة طلبات موظف تعيينات وتم العمل كول سنتر في إحدى الشركات المصرية
موظف تعيينات Hr
وتم العمل كمندوب توصيل طلبات في شركة مرسول
وتم العمل في شركة مستر لايت لتوزيع الأدوات الكهربائية في مصر
وتم العمل كول سنتر في شركة مصرية
Timeline
Call Center - Mr.cart
Siirt Üniversitesi - طالب, هندسي