İbrahim Polat
IT Helpdesk & Asset Management Specialist
Istanbul
Summary
I am currently working on a project basis at Trendyol as an IT Helpdesk & Asset Management Specialist, where I support end users and manage IT assets effectively. With hands-on experience in troubleshooting, inventory tracking, and technical support, I aim to broaden my skill set and take on new challenges in dynamic and growth-oriented environments. I am eager to contribute my technical expertise, adaptability, and problem-solving abilities to a team where I can continue learning and adding value.
Overview
5
5
years of professional experience
Work History
IT Helpdesk & Asset Management Specialist
Trendyol
09.2024 - Current
-Performing Windows installations.
-Providing end-user support.
-Managing and tracking IT equipment and inventory assignments during user onboarding and offboarding processes.
-Assigning and removing devices with Active Directory.
-Managing IT inventory.
-Tracking stock levels and updates.
-Setting up macOS devices.
-Selling devices that have reached 3 years of use to employees, adding them to the decommission list, and performing remote or in-person resets.
-Tracked and updated inventory records through ServiceNow.
Intern
Istanbul Aydın University
04.2021 - 02.2022
-Worked in the IT department of my school
-Performed tasks such as upgrading RAM, formatting computers, and installing software on users' devices
-Actively participated in resolving issues with smart boards and attendance tablets in classrooms
-Provided on-site technical support for instructors, both for their personal devices and the equipment in their classrooms
Intern
PROBEL YAZILIM Ve BİLİŞİM SİSTEMLERİ A.Ş
07.2020 - 10.2020
-Worked in the IT department of Istanbul Training and Research Hospital.
-Performed basic virtual server setup and management using VMware.
-Created a domain infrastructure and connected self-created user accounts to the virtual server, applying various restrictions.
-Set up and activated an Ubuntu server.
-Handled tasks such as formatting computers, and replacing RAM and storage drives.
Education
Associate's Degree - Computer Programming
Istanbul Aydın University
Istanbul, Turkey 04.2001 -
Skills
-Active Directory
Timeline
IT Helpdesk & Asset Management Specialist
Trendyol
09.2024 - Current
Intern
Istanbul Aydın University
04.2021 - 02.2022
Intern
PROBEL YAZILIM Ve BİLİŞİM SİSTEMLERİ A.Ş
07.2020 - 10.2020
Associate's Degree - Computer Programming
Istanbul Aydın University
04.2001 -