Opera, MS Excell, Micros
İbrahim Pekyurek
Beylikdüzü
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.
Hospitality professional prepared to excel in managing front office functions. Proven ability to enhance guest experiences and streamline administrative tasks. Reliable team collaborator with strong communication and problem-solving skills.
Knowledgeable [Desired Position] with background in managing front office operations. Successfully streamlined administrative processes and enhanced guest satisfaction through effective team leadership. Demonstrated excellent organizational and multitasking skills.
Experienced with overseeing front office operations, ensuring smooth and efficient service. Uses leadership and communication skills to foster collaborative team environment. Knowledge of optimizing administrative processes and enhancing guest satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
5
5
Certifications
4
4
Languages
Work History
Front Office Manager
Ibis Istanbul Esenyurt
01.2025 - Current
- Tam zamanlı
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Implemented staff training programs, improving employee performance and team cohesion.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Facilitated team meetings to discuss performance goals, guest feedback, and areas for improvement.
- Managed room inventory to optimize occupancy rates, adjusting pricing strategies according to market trends.
- Introduced new booking software, reducing errors and improving reservation management.
Front Office Manager
Ramada By Wyndham Beylikdüzü
08.2023 - 08.2024
- Tam zamanlı
Reservation Executive
Ceylan InterContinental
05.2023 - 08.2023
Receptionist
Ceylan InterContinental
01.2022 - 05.2023
- Tam zamanlı
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
Front Office Supervisor
Ramada By Wyndham Beylikdüzü
03.2021 - 01.2022
- Tam zamanlı
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- I was also responsible for overseeing night management operations.
Front Office Supervisor
Somerset Maslak
10.2020 - 02.2021
- Tam zamanlı
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- I was also responsible for overseeing night management operations.
Front Office Team Leader
Hyatt Regency Hotel İstanbul
03.2019 - 03.2020
- Tam zamanlı
- Drove sales and maximized revenue by up-selling rooms and amenities.
- Interviewed, hired, coached, and developed front office associates.
- I was also responsible for overseeing night management operations.
Receptionist
Hyatt Regency Hotel İstanbul
06.2018 - 03.2019
- Tam zamanlı
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Receptionist
Novotel
07.2014 - 06.2017
- Tam zamanlı
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- I was also responsible for overseeing night management operations.
Acente Temsilcisi
Seyahat Acentası
02.2012 - 01.2014
Education
Lise - Diğer
01.2010
Lise - undefined
01.2008
Skills
Opera
Customer service
Relationship building
Documentation and control
Administrative skills
Team management
Guest relations
Staff management
Data entry
Issue handling
Reservation management
Customer relations
Operations management
Employee supervision
Revenue management
Effective planning
Operational reporting
Workflow coordination
Training and coaching
Proficient in [software]
Microsoft Office Suite
Reception operations
Office management software
Time management
MS office
Goal setting
Hiring and training
Performance tracking and evaluation
Team development
Team leadership
Certification
You Certificate Accor | 2015 Misafir memnuniyeti arttırmak amaçlı.
Ek Bilgiler
- Yaş 30 Yaş
- TC Kimlik No 18871132034
- Uyruk Türkiye
- Cret Beklenti Aralığı (Net) 60.000 - 80.000
- Fazla Mesai Mesai yapabilirim
- Gece Vardiyası Gece vardiyasında çalışabilirim
- Ehliyet A1, A2, B
- Sosyal Linkler Linkedin https://www.linkedin.com/in/ibrahim-pekyürek-a4192016b
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Affiliations
- Society of Human Resource Management
Software
Timeline
Front Office Manager - Ibis Istanbul Esenyurt
01.2025 - Current
Front Office Manager - Ramada By Wyndham Beylikdüzü
08.2023 - 08.2024
Reservation Executive - Ceylan InterContinental
05.2023 - 08.2023
Receptionist - Ceylan InterContinental
01.2022 - 05.2023
Front Office Supervisor - Ramada By Wyndham Beylikdüzü
03.2021 - 01.2022
Front Office Supervisor - Somerset Maslak
10.2020 - 02.2021
Front Office Team Leader - Hyatt Regency Hotel İstanbul
03.2019 - 03.2020
Receptionist - Hyatt Regency Hotel İstanbul
06.2018 - 03.2019
Receptionist - Novotel
07.2014 - 06.2017
Acente Temsilcisi - Seyahat Acentası
02.2012 - 01.2014
Yedikule Anadolu Lisesi - Lise,
Yedikule Lisesi - Lise, Diğer