İbrahim FİLİZ

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• I am currently working as a sales manager at SelJel Gelatine which joint ventured with a German Company Gelita AG , producing edible bovine hide gelatine
• I report to my superiors at the German headquarters.
• Working within the scope of commercial intelligence and visiting target points by using HS Code , local exibitions to reach the importer data to meet prospective customers and to teach the teammates
• I am in contact with my clients periodically and spontaneously.I believe in the power of communication.
• To share the informations with my teammates and my manager such as market informations , global prices , competitors
• Always leading the industry. Rather than following the industry, I ensure that my competitors and clients follow me.
• I am currently using ''Carin upload system'' and ''Power BI'' for the sales reports.

• I have worked as a 'Regional Export Manager' for Balkanian Countries and Turkic Republics Countries and reached new areas and efectively managed the operation team.
• To do actively customer relationship , business cooperation , getting order from the existing customer and to gain new sales points.
• After the first business trip, I gained a new client and a new country in Kosovo.
• I attended the PRODEXPO 2022 as a visitor. It is a food exhibition in Russia.Finally gained 2 different customers in Moscow
• At the third business trip was in Serbia and I gained the Serbian distributor which work as a wholesaler in Serbia and gained a new country.

• I have worked at BVN Ventilation System and Electrical Motors since January of 2019 as an 'Export Area Sales Manager' which I was responsible for the sales of 'Middle East and Asian Countries' and I managed my territory and done actively customer visit in 2019-2021.Additionally gaining new distributors and works as a 'team leader' who reports to Export Manager.
• I would like to say that I have successfully completed my task as a team leader in BVN, where I worked for 2.5 years.
• Responsible countries of sales and sales service; Morocco, Tunisia,Algeria, Egypt, Saudi Arabia, Iran, Pakistan, Qatar, Kuwait, UAE, Oman, Israel, and Lebanon
• The first business travel in BVN Air was to Algeria, I attended to this travel with HVAC industry association which we were a Turkish company groups in the same sector for HVAC.The interviews were held at the hotel and we welcome our visitor and represented about our company and product.
• At the Qatar business trip, according to my business and meeting plan, I have visited the project, consultant and constructor companies in Doha and finally gained a new distributor to my responsible area.
• We also took into consideration abroad exhibition and I planned my Tehran/Iran business trip to cooling industry exhibition, and did there market search, checking sales prices, to get know how about the manufacturer companies and visiting existing customer there.
• Since I worked as a team leader, I was responsible for reporting the travels and results of the other 4 friends in the team to the export manager and management.

• Mesan Locks is the company that I had been worked 4 years which depend to 'Essentra Components' that is %100 British company
• Responsible the sales of Italy, Germany, France, Sweden, Finland and Netherlands
• This responsibility contributed to me a huge experience in project management
• Mostly managed project based sales in Mesan Locks.
• When a new project occurs in Europa, organised R&D Department to prepare a meeting by settling down for brainstorming as design,costing and sales prices.After all, used to report to global sales directorate.
• For the exhibition and customer visit, I used to attend to Hannover Messe exhibition and a couple of customer visit in Munich to organise some daily issues in the business operation
• I went to Germany to give a technical presentation for newcomers and interns at the Essentra Geretsried location.
• Gaining new customers and new sales points, I was trying to open to new sales points such as North Africa for myself and after the business plan, I reached to N.Africa and provided new customers to my region and my turnover , I have made a special work and take care to Algeria and finally gained a new distributor and new country.
• I used MSS British based programme for entering orders, sales history and turnover check.Additionally I used to use salesforce as well.

I gained a lot of experience at Essentra. One of the most important lessons was how to act in times of crisis. I explain this using the STAR method as below

SITUATION

We experienced a quality issue with 16,000 plastic-cased locks that we shipped to a customer. When the customer turned the key, the housing broked.We had sent these products to the customer with an urgent code, which was a very difficult situation because we needed to start new production and send another 16,000 units to the customer. The machines were working on orders for other customers.This was an export customer.

TARGET

Bringing together the quality, R&D, and production departments under one roof to meet the customer's urgent needs and protect the company's prestige and do the loading to the customer

ACTION

An emergency meeting was scheduled. As sales, I prepared a presentation for all departments explaining why the customer was strategic. I explained that even if the customer wasn't strategic, it would still be a loss of prestige, and the customer might approach to competitors.

I explained that in situations like this, we need to prove ourselves to the customer. The customer needs to know that we are reliable in difficult situations.

RESULT

The departments thought like sales. They felt the pressure. They saw the risks. Production worked overtime. The customer's needs were met.
Loading was done quickly and shipping took place.
An apology was offered to the customer again, and the products were destroyed abroad. Finally, everyone was happy.

• I was responsible for the sales of Gross Markets such as Metro, Migros, Tekzen, Real Hipermarketleri and Bauhaus
• I used to organise customer visit in different time of period and was responsible all the sales management and turnover to decide the discount rate, moq, target, evaluate last year and estimate next year for the sales strategy and operations, turnovers
• In that position, I was in charge of 3 sales representatives which reports to myself, organised them to be in the field to prepare shelves and support to the market workers.During the 1.5 years I worked at Bora Plastik, we were a team of 4 people.I improved my management experience here
• According to the planned sale strategy, I increased periodically (quarter base of the year) the turnovers.
• We have used ETA programme for all entering the orders to the system, checking the report for the top management.
• However, beside domestic sales, I was also interested in export sales and began attending to the 'Frankfurt Ambiente Exhibition'
• Finally started to assist export sales which I had met in the exhibitions as a new customer gained from China.

• I chose to do long-term military service, that is, to become an officer of my own accord
• With the desire to have an officer rank and to be able to take the administrative steps, this was important for me and I had a management experience with a military style for about 1 year.