Ibrahim Aydeniz
Floor Manager
Izmir
Summary
Seasoned Floor Manager highly effective at managing wide-ranging tasks in support of [Type] operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals.
Overview
14
14
years of professional experience
2
2
Languages
Work History
Floor Manager
Mano Cafe&Restaurant
06.2023 - Current
- Evaluated staff performance regularly to identify areas for improvement or commendation.
- Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
- Collaborated with marketing teams to plan in-store events that attracted new clientele and increased foot traffic to the store.
- Streamlined inventory management with accurate tracking and timely replenishment of stock.
- Established strong vendor relationships to negotiate favorable pricing terms and delivery schedules.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
Team Manager
Gulpas Sanayi Ve Ticaret Anonim Sirketi
11.2021 - 06.2022
- Conducted comprehensive risk assessments for projects, implementing appropriate mitigation strategies to minimize potential issues.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Fostered strong relationships with clients through attentive account management, timely issue resolution, and proactive status updates on project milestones.
- Achieved project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
- Optimized resource allocation to maximize team output while minimizing costs for the organization.
Team Supervisor
Gulpas Sanayi Ve Ticaret Anonim Sirketi
08.2020 - 10.2021
- Reviewed budgets and financial reports regularly, making necessary adjustments to meet departmental targets without compromising quality or customer satisfaction levels.
- Reduced employee turnover rate by fostering a supportive and positive work atmosphere.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Developed a cohesive team environment through regular communication, collaboration, and constructive feedback.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Optimized scheduling processes to ensure adequate staffing levels during peak business hours.
Sales Supervisor
Tommy Hilfiger
08.2018 - 08.2021
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Maintained comprehensive knowledge of industry trends, competitor activity, and emerging technologies to inform strategic decisionmaking.
- Boosted sales by implementing effective training programs for new and existing employees.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
Sales Agent
Yalispor Adidas
05.2013 - 06.2017
- Enhanced product knowledge through continuous training and professional development opportunities.
- Coordinated successful trade show exhibitions, showcasing company products to potential clients in a compelling manner.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
Senior Waiter
Ozsut Allita Gida
12.2011 - 04.2013
- Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
- Contributed to the development of seasonal menus by offering suggestions based on customer feedback and trends.
- Resolved customer concerns promptly and professionally, ensuring a positive dining experience.
- Collaborated closely with bartenders to craft unique cocktails that complemented menu offerings driving beverage sales growth.
Waiter's Assistant
Ozsut Allita Gida
07.2010 - 06.2011
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
High School Diploma -
Izmir Motor Teknik Lisesi
Izmir, Turkey05.2010
Skills
Department management
diction and effective speaking
Diction is the art of using the harmony of voice, the way of pronunciation, the length and shortness of sounds, emphasis and intonation, with the right gestures and facial expressions, in order to express emotions correctly and effectively while speaking.
Timeline
Floor Manager
Mano Cafe&Restaurant
06.2023 - Current
Team Manager
Gulpas Sanayi Ve Ticaret Anonim Sirketi
11.2021 - 06.2022
Team Supervisor
Gulpas Sanayi Ve Ticaret Anonim Sirketi
08.2020 - 10.2021
Sales Supervisor
Tommy Hilfiger
08.2018 - 08.2021
Sales Agent
Yalispor Adidas
05.2013 - 06.2017
Senior Waiter
Ozsut Allita Gida
12.2011 - 04.2013
Waiter's Assistant
Ozsut Allita Gida
07.2010 - 06.2011
High School Diploma -
Izmir Motor Teknik Lisesi