Ivan Aleinikov

Clients: Russian companies, Foreign companies representatives

• Provided online trainings and ongoing support to clients during the implementation period, addressing any concerns or issues promptly and professionally.
• For less than a year successfully implemented our program into 140+ companies and received 30+ positive evaluations (which is optional for the client)
• Generated reports to track performance and analyze trends.
• Created and maintained (updated) training materials for clients and provided professional training for colleagues
• Actively participated in company social programs (mentorship, "buddy", coffee-bot and etc.)

Clients: Europe, the USA, Canada, Australia

• Provided technical and community support for clients including e-mails, chats and calls (480 cases per week)
• Worked with AppStore and Google Play clients reviews (5000 per week), Facebook community comment section (50~ per week)
• Working with clients complaints regarding other users
• Coached junior team members in best practices for product development, support and working with regular clients , fostering a culture of continuous learning and improvement
• Mastered the "scam" topic, banned more than 3000+ Nigerian and American scammers and implemented new moderation system (+ 0.6 rates in stores)
• Enhanced product performance by implementing updates and improvements to enhance the clients experience

Clients: Europe, the USA, Canada, Australia

• Provided full technical and psychological support for clients (calls, chats, e-mails) (600+ per week)
• Attracted and maintained 5+ regular clients with overall profit of 15k $ for 6 months
• Gained 98% rating of clients satisfaction

Clients: Russian retail shops

• Visited on weekly basis 60+ net outlets to create and maintain relations with selling managers and their authorities
• Presented new and the most selling products, controlled the layout of the product and coached the stuff to sell efficiently
• After first two months of work increased sales by 40%, medium increase in sales for the period of work - 24%

• FIFA 2018: accompanied the family of Angel Di Maria (16 persons) during their stay in Russia: hotel/restaurant booking, travels and flights organization, scheduling, managing the other workers involved in the process (drivers, translators and etc.)