HYACINTH ANEKWE
Sales Development Representative
YESILKENT, ESENYURT
Summary
PROFESSIONAL PROFILE:
Over twelve (12) years of experiences in Sales and Marketing roles in both Pharmaceutical and Medical sectors as Company Sales Supervisor; Sales Development Representative and Marketing Strategist in Nigeria.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Sales Development Representative position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Always seeking and maintaining full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Other job relevant skills:-
- Strong oral and written communication skills.
- Strong presentation skills.
- Analytical mindset.
- Digital Marketing and Brand management capability
- Creative and Strategic thinking skills.
- Ability to prioritize work and meet target
- Possesses outstanding leadership ability.
- Possessed “Can do” and “Mentoring” mindset.
- Sales Strategy and Relationship Building skills
- Ability to collaborate and Coordinate successfully across functional boundaries
- Flexibility and willingness to work on any assigned project.
- Maintain positive customer relation contacts-both external and internal
- Able to track performance and align against goals
- Ability to interface effectively with all levels within the company as well as organizations
- Proficient in using marketing tools and platforms such as CRM, marketing automation, email marketing, and analytics tools.
- Strong understanding of marketing principles and best practices.
- Negotiation and Result Orientation skills
- Time Management
- Resilience and Continuous Learning skills
Overview
8
8
years of professional experience
25
25
years of post-secondary education
Work History
Company Sales Supervisor
DATES / DESIGNATIONS, Fidmann Pharmaceutical Company
Lagos
10.2018 - 03.2019
- Provided strong leadership to sales team, set clear expectations, and fostered high-performance culture
- Recruited, trained, and onboard new sales representatives ensured possession of necessary skills and knowledge to excel in their roles
- Conducted regular performance evaluations, provided constructive feedback, and implemented performance improvement plans when necessary
- Motivated and inspired team to achieve sales targets, recognizing and rewarding individual and team accomplishments
- Fostered collaborative and positive work environment, promoting effective communication and teamwork among sales representatives
- Collaborated with sales management team to develop sales strategies, objectives, and targets aligned with company's overall goals
- Analyzed market trends, customer preferences, and competitor activities to identify potential opportunities and challenges
- Contributed to development and implementation of sales plans, promotional campaigns, and pricing strategies
- Managed over 60 customer calls and requests per day.
- Monitored sales metrics, track performance against targets, and generate reports to provide insights and recommendations for improvement
- Participated in sales forecasting and budgeting activities, ensuring resources are allocated effectively to achieve desired outcomes
- Drove achievement of sales targets, both individually and as team, by actively monitoring progress and implementing corrective measures when needed
- Coached and mentor sales representatives, providing guidance on sales techniques, product knowledge, and customer relationship management
- Monitored and analyze customer feedback, resolving issues promptly and ensuring high level of customer satisfaction
- Fostered strong relationships with key customers and stakeholders, identifying their needs and proactively addressing them to strengthen partnerships
- Stayed updated on industry trends, market dynamics, and product knowledge to provide accurate information and recommendations to customers
- Oversaw sales administration process, ensuring accurate and timely documentation, order processing, and record-keeping
- Collaborated with cross-functional teams such as marketing, finance, and operations to streamline processes and resolve any operational challenges
- Utilized sales technology tools and CRM systems to track sales activities, manage customer data, and generate relevant reports
- Conducted regular sales meetings, trainings, and presentations to keep team informed, motivated, and aligned with organizational goals
- Continuously improved sales processes and procedures, identified opportunities for efficiency and effectiveness of company’ sales.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained strong leadership skills by managing projects from start to finish.
Sales Development Representative
ENS Biomedical Limited
Port-Harcourt
03.2017 - 10.2018
- Conducted research and identify potential customers or leads through various channels such as social media, industry events, and online platforms
- Utilized tools and techniques to gather contact information, including email addresses and phone numbers, of prospective clients
- Made outbound calls, send emails, and engage in other forms of communication to initiate contact and generate interest in company's products or services
- Qualified leads by assessing their needs, budget, and timeline, and determine whether good fit for company's offerings.
- Engaged with prospects in meaningful conversations to understand their pain points, business challenges, and goals
- Managed over 60 customer calls per day.
- Asked probing questions to gather information and identify opportunities where company's products or services can provide value
- Conducted thorough research on prospects' industries, competitors, and market trends to have better understanding of their specific needs
- Evaluated prospects' potential for conversion, considering factors such as budget, decision-making authority, and urgency
- Built and nurtured relationships with prospects through regular communication, such as follow-up calls, emails, and personalized messages
- Acted as trusted advisor to prospects, provided them with relevant information, insights, and solutions that aligned with their needs
- Helped to increase company products sales by 25% over four months period.
- Collaborated with sales team and other departments to ensure seamless handoff of qualified leads for further engagement
- Maintained accurate and up-to-date records of all interactions and prospect data in company's CRM system
- Stayed updated on company's products, services, and industry trends to effectively articulate their value proposition to prospects
- Collaborated with marketing team to develop and refine sales collateral, such as presentations, case studies, and sales scripts
- Participated in sales meetings, training sessions, and workshops to enhance product knowledge, sales skills, and overall performance
- Continuously improved sales processes, strategies, and tactics to maximize lead conversion and achieve sales targets
- Tracked and analyzed key performance metrics, such as lead conversion rates, pipeline growth, and revenue generated from qualified leads
- Provided regular reports and insights to sales management team regarding effectiveness of lead generation and qualification efforts
- Identified trends, patterns, and areas for improvement based on data analysis and recommend actionable strategies to optimize sales performance
- Collaborated with marketing and operations teams to ensure accurate tracking and reporting of leads throughout sales funnel
- Delivered positive and personalized experience to prospects, ensuring their needs are understood and addressed promptly
- Served as primary point of contact for prospects, addressing their inquiries, provided product information, and coordinated additional support if needed
- Maintained high level of professionalism, empathy, and integrity in all interactions to build trust and credibility with prospects
- Gathered feedback from prospects and communicated valuable insights to appropriate internal teams that helped to drive product and process improvements.
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Utilized software to manage sensitive client information and update existing and new client profiles.
- Built relationships with customers and community to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Marketing Strategist
Petmam Ventures Nigeria Limited
Port-Harcourt, Nigeria
08.2011 - 02.2017
- Collaborated with marketing team to develop comprehensive marketing strategies aligned with business goals and target audience
- Conducted market research to identify market trends, customer needs, and competitive landscape, and integrate findings into marketing strategies
- Defined clear marketing objectives and key performance indicators (KPIs) to measure success of marketing initiatives
- Assisted in creation of marketing budgets and ensure cost-effective allocation of resources
- Developed and implemented multi-channel marketing campaigns that drove brand awareness, lead generation, and customer acquisition
- Created compelling marketing messages and content across various channels, included digital platforms, print materials, social media, and email marketing
- Collaborated with designers, copywriters, and external agencies to create high-quality marketing collateral such as brochures, presentations, websites, and advertisements
- Monitored and analyzed campaign performance using relevant metrics and adjust strategies as needed to optimize results
- Stayed up-to-date with emerging marketing trends and technologies to identify new opportunities for growth and innovation
- Managed company's online presence, including website content, social media channels, and online advertising campaigns
- Worked to increase company's products sales by 15% over four months period.
- Optimized website content and landing pages for search engine optimization (SEO) to increase organic traffic and improved search engine rankings
- Monitored and analyzed website and social media analytics to track user engagement, identified areas for improvement, and report on key performance indicators (KPIs)
- Utilized email marketing tools to create and execute effective email campaigns targeting specific customer segments
- Developed and maintained consistent brand identity across all marketing channels, ensured adherence to brand guidelines
- Monitored and managed online and offline brand reputation by responding to customer reviews, comments, and inquiries
- Identified and pursued strategic partnerships, sponsorships, and collaborations that enhanced brand visibility and reach
- Provided guidance and support to internal stakeholders that ensured consistent brand messaging and visual representation
- Prepared regular reports on marketing activities, campaign performance, and KPIs for management review
- Analyzed marketing data and provided actionable insights and recommendations to optimize marketing strategies and tactics
- Monitored industry trends and competitor activities that identified opportunities and stayed ahead in market.
- Targeted both offline and online consumers by designing multi-pronged, comprehensive marketing strategy.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
Education
PG DIPLOMA - SAFETY & RISK MANAGEMENT
HERIOT-WATT UNIVERSITY
Riccarton, Edinburgh-United Kingdom 09.2014 - 06.2022
BSc. (Hons) Degree - BIOCHEMISTRY) DEGREE
UNIVERSITY OF NIGERIA
Nsukka-Enugu State 06.1988 - 05.1992
Higher School Certificate -
ANAMBRA STATE POLYTECHIC
Oko Town-Aguata L.G.A 06.1986 - 09.1988
GCE/Ordinary Level - Science Education
COMPREHENSIVE SEC. SCH. NAWFIA WASC
Nawfia-Dunukofia L.G.A 06.1980 - 07.1985
First School Leaving Certificate - Art & Sciences
Community PRI. SCH
Nawgu-Dunukofia L.G.A 06.1974 - 07.1980
Skills
Special Skills
Reading and research
I have authored about four books which is published and been sold on Amazon.com with pen names.
Timeline
Company Sales Supervisor
DATES / DESIGNATIONS, Fidmann Pharmaceutical Company
10.2018 - 03.2019
Sales Development Representative
ENS Biomedical Limited
03.2017 - 10.2018
PG DIPLOMA - SAFETY & RISK MANAGEMENT
HERIOT-WATT UNIVERSITY
09.2014 - 06.2022
Marketing Strategist
Petmam Ventures Nigeria Limited
08.2011 - 02.2017
BSc. (Hons) Degree - BIOCHEMISTRY) DEGREE
UNIVERSITY OF NIGERIA
06.1988 - 05.1992
Higher School Certificate -
ANAMBRA STATE POLYTECHIC
06.1986 - 09.1988
GCE/Ordinary Level - Science Education
COMPREHENSIVE SEC. SCH. NAWFIA WASC
06.1980 - 07.1985
First School Leaving Certificate - Art & Sciences
Community PRI. SCH
06.1974 - 07.1980