Microsoft office
HUSSEIN ALDUBAI
I am a hardworking and ambitious individual with a great passion for providing excellent customer service at all times.
Summary
Knowledgeable about overseeing schedules, administration and training. Hardworking and detail-oriented team leader experienced in call center environments, customer service management and team leadership.
Overview
2
2
years of professional experience
11
11
years of post-secondary education
3
3
Languages
Work History
Salesman
DUTY FREE
JEDDAH
07.2014 - 09.2014
Production Supervisor
Sparkled
ISTANBUL
12.2020 - 04.2021
Sales Manager
ENGLISH COURSESS
ISTANBUL
09.2020 - 12.2020
Call Center Manager
HADIR company
ISTANBUL
02.2021 - 07.2022
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Effectively managed assigned cases, collecting and documenting details using [Software].
- Determined quality assurance benchmarks and set standards for improvement.
Education
High School Diploma -
MOHMMED IBN ALQASMI
JEDDAH- KSA 10.2010 - 07.2013
Bachelor of Science - Industrial Engineering
CYPRUS UNIVERSITY
CYPRUS 09.2015 - 07.2018
Bachelor of Science - Industrial Engineering
ISTANBUL AYDIN
ISTANBUL-TURKEY 09.2019 - 08.2024
Skills
Accounting
Software
Interests
Reading
Self-development
Riding horses
Football
Swimming
Timeline
Call Center Manager
HADIR company
02.2021 - 07.2022
Production Supervisor
Sparkled
12.2020 - 04.2021
Sales Manager
ENGLISH COURSESS
09.2020 - 12.2020
Bachelor of Science - Industrial Engineering
ISTANBUL AYDIN
09.2019 - 08.2024
Bachelor of Science - Industrial Engineering
CYPRUS UNIVERSITY
09.2015 - 07.2018
Salesman
DUTY FREE
07.2014 - 09.2014
High School Diploma -
MOHMMED IBN ALQASMI
10.2010 - 07.2013
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