Work History
Timeline
Summary
Skills
Education
Overview
Software
Generic

Hüseyin Özkan

Computer Engineer
Istanbul,Turkey

Work History

Support and Delivery Manager

Worldline (Ingenico) Turkey
Istanbul , Turkey
2018.01 - Current
  • Currently working as software support manager of a global company operating in the payment industry. Managing a team of 8 people.
  • The team provides level 2 support for problems coming from the customers related to EFTPOS and ECRPOS devices.
  • Some of our customers are chain stores, software integration provider firms and banks. In short, we provide support to all companies operating in the payment sector through a dedicated ticket system.
  • Providing and maintaining software delivery packages for local and remote installation of EFTPOS & ECRPOS software packages.
  • Supporting customers via telephone, email, ticket system and at sites to handle escalations and product concerns.
  • Monitoring customer quality metrics and taking proactive steps to implement resolutions and restoring acceptable levels.
  • Collaborating with cross-functional departments to formulate product and process improvements based on customer feedback.
  • Motivating and developing employees to overcome challenges and achieve goals to boost efficiency and performance.

Software Supervisor

Ingenico Turkey
Istanbul , Turkey
2004 - 2018
  • Developed and maintained EFTPOS banking software projects in line with technical documents submitted by bank technical teams.
  • Created software project plans, calculated project efforts and executed projects in accordance with project plan.
  • Created & executed test plans. Followed and evaluated test results.
  • High experience on payment specific standards or topics like ISO8583, EMV, Mifare, Contactless Technology, QR Payment.
  • Worked in payment projects with features multi-currency, dynamic currency conversion, contactless payment etc.
  • Took part in projects related to the development and implementation of cash register protocols.
  • Was the team leader of a team in charge of several EFTPOS banking payment applications.
  • Carried out certification tests of banking applications for Mastercard, Visa, TROY contact and contactless terminal integration process.
  • Gave support to banks and other customers for software specific problems.
  • Worked with customers to understand needs and provide excellent service.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Increased customer satisfaction by resolving issues.

Software Research Specialist

Tubitak
Istanbul , Turkey
2003 - 2004
  • Worked in a special software project in Tubitak.
  • Software developed in C# language.
  • Improved myself in the field of cryptography (RSA, SSL, SMIME)

Software Developer

Planet (Ingenico)
Istanbul , Turkey
2001 - 2003
  • Worked as the software developer of an EFTPOS banking payment application of one of the greatest banks in Turkey.
  • Developed software for EFTPOS device models using C programming language.
  • Participated in software testing to verify performance of developed projects.
  • Planet converted to Ingenico Turkey after a while.

Software Engineer

Tekstilbank
Istanbul , Turkey
1998.09 - 2000.09
  • Worked in bank software projects.
  • Used Powerbuilder IDE &language for client side.
  • For server side we were using C language and SQL.
  • Implemented bank branch windows forms related to credit, arbitrage, human resources.
  • Worked with SQL and databases.

Timeline

Support and Delivery Manager

Worldline (Ingenico) Turkey
2018.01 - Current

Associate Degree in Foreign Trade - Foreign Trade

Anadolu University Open Education System
2013.10 - 2015.10

Software Engineer

Tekstilbank
1998.09 - 2000.09

Bachelor of Engineering - Control And Computer Engineering Department

İTÜ Faculty of Electrical And Electronics
1993.10 - 1998.10

High School Diploma -

Üsküdar Anadolu Lisesi
1987.10 - 1993.10

Software Supervisor

Ingenico Turkey
2004 - 2018

Software Research Specialist

Tubitak
2003 - 2004

Software Developer

Planet (Ingenico)
2001 - 2003

Summary

Experienced software support manager with over 20 years of experience in Payment Industry.

Worked more than 15 years in software developer and software supervisor positions.

For the last 4 years working as the manager of the software support team.

Enthusiastic about improving quality and effectiveness of software services.

Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills

Technical support and assistance

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Education

Bachelor of Engineering - Control And Computer Engineering Department

İTÜ Faculty of Electrical And Electronics
Istanbul
1993.10 - 1998.10

High School Diploma -

Üsküdar Anadolu Lisesi
Istanbul
1987.10 - 1993.10

Associate Degree in Foreign Trade - Foreign Trade

Anadolu University Open Education System
Distance Education
2013.10 - 2015.10

Overview

6
6
years of professional experience
13
13
years of post-secondary education
4
4
Languages

Software

  • C
  • C#
  • Python
  • Java
  • Javascript
  • HTML
  • SQL

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Hüseyin ÖzkanComputer Engineer