Huriye COŞKUN
English Teacher
Izmir,Buca
Summary
Open to development and innovation, eager to learn, disciplined, and place special emphasis on work ethics. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
Entrepreneur
Trendyol
03.2020 - Current
- I am a seller partner on shopping platforms such as Trendyol, Etsy, Hepsiburada, and N11. I engage in domestic and international e-commerce focusing on jewelry and accessories.
- Prepared annual budgets with controls to prevent overages.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
Customer Service Advisor
Procat Consultancy Software TELCO Marketing & COMM
09.2021 - 09.2023
- Served as customer representative on foreign projects for BNQ and JD Sports. Provided service to foreign clients through calls, emails, and live chats in English. Managed over 45 customer calls per day.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.
- Contributed to team meetings with valuable input, fostering collaborative work environment.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
English Teacher
Park Academy Of Excellence | Johannesburg
12.2017 - 06.2019
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported student skill development in alignment with personal and academic goals.
- Coordinated activities to encourage interest in reading.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Developed innovative lesson plans to engage students in English language learning.
- Prepared and implemented lesson plans covering required course topics.
- Promoted a positive learning environment by modeling respect, empathy, and active listening skills during all interactions with students.
- Supported students in development of skills and strategies to become independent and successful learners.
English Teacher Intern
Bosmont Muslim School - Greenside High School
09.2014 - 10.2017
- Led interesting and diverse group activities to engage students in course material.
- Encouraged students to take active role in learning and academic success.
- Assessed student progress and provided feedback to improve performance and establish academic success.
- Attended department meetings to develop and update course curricula.
- Built variety of formative and summative assessments to measure student progress.
- Provided guidance and mentoring to students regarding academic, social and emotional issues.
- Utilized data to inform instructional decisions and personalize learning.
- Prepared comprehensive English curriculum for multiple classes.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Education - English Senior And FET & School Guidance & Support
University of Johannesburg
South Africa 01.2014 - 12.2017
High School Diploma -
Mehmet Akif Ersoy Anadolu High School
Izmir, Turkey 09.2009 - 06.2013
Skills
Financial Management
Product Development
Analytical Thinking
Effective Communication
Multitasking and Organization
Classroom Technology
Teamwork and Collaboration
Problem-solving abilities
Creative Thinking
Microsoft Office
Certification
Computer Skills Development Programme
Timeline
Customer Service Advisor
Procat Consultancy Software TELCO Marketing & COMM
09.2021 - 09.2023
Online Psychology Summit Alfa Events & Organization
10-2020
Entrepreneur
Trendyol
03.2020 - Current
English Teacher
Park Academy Of Excellence | Johannesburg
12.2017 - 06.2019
Computer Skills Development Programme
11-2017
English Teacher Intern
Bosmont Muslim School - Greenside High School
09.2014 - 10.2017
Bachelor of Education - English Senior And FET & School Guidance & Support
University of Johannesburg
01.2014 - 12.2017
C1 & C2 English Competence Certificate
10-2013
High School Diploma -
Mehmet Akif Ersoy Anadolu High School
09.2009 - 06.2013