Hi, I’m
Hüseyin Taş
Flight Purser
İstanbul
Summary
Dynamic Flight Purser with Turkish Airlines, recognized for enhancing passenger satisfaction through exceptional service and effective cabin crew coordination. Proven expertise in in-flight safety and crisis management, leading to improved operational efficiency and a positive travel atmosphere. Strong communicator and reliable team leader, dedicated to fostering collaboration and cultural sensitivity.
Overview
2
Languages
2
Certifications
30
years of professional experience
Work History
Turkish Airlines
Flight Purser
07.2002 - Current
Job overview
- Ensured compliance with safety protocols during in-flight operations.
- Provided superior customer service to enhance overall passenger experience.
- Facilitated cabin crew coordination for meal service and passenger requests.
- Monitored cabin environment to maintain comfort and safety for passengers.
- Led team briefings to streamline in-flight procedures and communication.
- Resolved passenger issues quickly, fostering a positive travel atmosphere.
- Trained junior crew members on operational standards and best practices.
- Implemented process improvements that increased efficiency during boarding and deplaning activities.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Facilitated collaboration among multi-lingual cabin crews to address language barriers while serving international travelers' needs.
- Managed in-flight operations, ensuring compliance with aviation regulations and company policies.
Tekin Socks Limited Company
Customer Service Representative
02.2000 - 11.2000
Job overview
- Managed product returns and exchanges, ensuring compliance with company policies.
- Optimized communication processes between departments to enhance efficiency.
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Facilitated sales growth through upselling products and services tailored to individual customer needs.
Eresin Hotel Topkapı
Receptionist
05.1998 - 05.1998
Job overview
- Facilitated outstanding customer service by effectively managing guest inquiries and swiftly resolving issues.
- Coordinated reservations and room assignments using hotel management software.
- Directed front desk activities, ensuring smooth check-in and check-out procedures.
- Confirmed appointments, communicated with clients, and updated client records.
Galata Apart Hotel
Receptionist Intern
01.1998 - 04.1998
Job overview
- Supervised front desk functions, receiving guests and maintaining smooth check-in/check-out workflows.
- Facilitated administrative tasks by maintaining appointment schedules and managing phone communications.
- Assisted in event planning and coordination, ensuring successful execution of company functions.
- Enhanced customer satisfaction by providing friendly and efficient service at the front desk.
Hey Textile Inc.
Customer Service Assistant
10.1996 - 01.1998
Job overview
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Optimized customer order processing, boosting accuracy and fulfillment speed
- Collaborated with team members to improve overall customer experience and boost company reputation.
Education
Ibn Haldun UniversityIstanbul
Master of Science from Air Transport Management
06-2022
Anadolu UniversityEskişehir
Bachelor of Science from Business Administration
06-2005
Anadolu UniversityEskişehir
Associate of Science from Tourism And Hotel Management
06-1999
Skills
Punctuality
Documentation accuracy
Team management
Cultural sensitivity
Crisis management
Cabin crew coordination
Strong leadership
Cultural awareness
Supply chain coordination
Teamwork and collaboration
Time management
Passenger safety
Reliability
Active listening
Operational efficiency
In-flight safety expertise
Decision-making
Certification
Minstry of Education Trainer Training Course Program
Timeline
Flight Purser
Turkish Airlines
07.2002 - Current
Customer Service Representative
Tekin Socks Limited Company
02.2000 - 11.2000
Receptionist
Eresin Hotel Topkapı
05.1998 - 05.1998
Receptionist Intern
Galata Apart Hotel
01.1998 - 04.1998
Customer Service Assistant
Hey Textile Inc.
10.1996 - 01.1998
Ibn Haldun University
Master of Science from Air Transport Management
Anadolu University
Bachelor of Science from Business Administration
Anadolu University
Associate of Science from Tourism And Hotel Management