HÜSEYİN HELVACI
KEY ACCOUNT & FLEET MANAGER
Istanbul,34
Summary
Proven Fleet Manager and Key Account Manager, adept in fleet management and effective communication, I spearheaded initiatives at Kale International Travel and Daimler AG - Mercedes Benz Türk A.Ş, boosting productivity and client satisfaction. Through strategic partnerships and rigorous training programs, I achieved significant cost reductions and enhanced operational efficiency, fostering team collaboration and driving revenue growth.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
13
13
years of professional experience
3
3
Languages
6
6
Certificates
Work History
FLEET MANAGER
KALE İNTERNATİONAL TRAVEL
01.2024 - Current
- Evaluated fleet performance metrics regularly to identify areas for improvement, leading to increased productivity and revenue growth.
- Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
- Managed fleet budget effectively, optimizing resource allocation for maximum returns on investment while minimizing expenses.
- Managed a diverse team of drivers, maintenance crews, and administrative staff which contributed to improved collaboration and efficiency in the workplace.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
- Generated daily reports detailing suggested process improvement initiatives to inform management.
- Trained drivers to manage time effectively, improving overall mileage performance.
- Reduced repair times with establishment of strategic partnerships with service providers.
- Coordinated with HR to develop driver reward program, boosting morale and reducing turnover.
- Improved fuel management practices, leading to substantial savings on fuel expenditures.
- Improved driver safety with rigorous training programs.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Collaborated with manufacturing and supply chain management.
Key Account Manager
DAİMLER AG - MERCEDES BENZ TÜRK A.Ş
05.2015 - 01.2024
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problemsolving.
- Developed customized proposals for potential clients, demonstrating the value of the company''s products and services.
- Built and maintained strong client relationships to drive business growth.
- Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Expanded key account base by identifying and cultivating new business opportunities.
- Organized cross-functional teams to address complex client requests or projects efficiently, resulting in increased satisfaction levels among key accounts holders.
SERVICE MARKETING RESPONSIBLE
MENGERLER İSTANBUL
01.2012 - 05.2015
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Planned work calendar by scheduling appointments and tracking customer service requests.
- Monitored and maintained organized work space, confirming efficient operations.
- Checked tools and equipment to prevent accidents and injuries.
- Assisted mechanics with repairing and servicing vehicles.
Education
Associate of Applied Science - TRAINER FAULT DIAGNOSIS EXPERT
MERCEDES BENZ TÜRK
Istanbul, Turkey 04.2001 -
Bachelor of Science - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
MARMARA UNIVERSİTY
Istanbul, Turkey 04.2001 -
Bachelor of Science - PUBLIC RELATIONS AND ADVERTISING
MARMARA ÜNİVERSİTESİ
Istanbul, Turkey 04.2001 -
Skills
Cost reduction
Certification
CAPTAIN INSTRUCTOR
Languages
English
Advanced (C1)
Arabic
Upper intermediate (B2)
Timeline
FLEET MANAGER
KALE İNTERNATİONAL TRAVEL
01.2024 - Current
CAPTAIN INSTRUCTOR
01-2024
ACCIDENT MANAGEMENT
03-2020
SPARE PARTS MANAGEMENT
01-2019
INSURANCE MANAGEMENT
06-2018
KEY ACCOUNT MANAGER
01-2017
CUSTOMER RELATIONS MANAGER
06-2015
Key Account Manager
DAİMLER AG - MERCEDES BENZ TÜRK A.Ş
05.2015 - 01.2024
SERVICE MARKETING RESPONSIBLE
MENGERLER İSTANBUL
01.2012 - 05.2015
Associate of Applied Science - TRAINER FAULT DIAGNOSIS EXPERT
MERCEDES BENZ TÜRK
04.2001 -
Bachelor of Science - POLITICAL SCIENCE AND INTERNATIONAL RELATIONS
MARMARA UNIVERSİTY
04.2001 -
Bachelor of Science - PUBLIC RELATIONS AND ADVERTISING
MARMARA ÜNİVERSİTESİ
04.2001 -